AI Training Specialist

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Zenith is looking to recruit an experienced AI & Microsoft Training Specialist to join our growing Apprenticeship team. In this role, you will design, deliver and continuously improve high-impact learning experiences that drive measurable outcomes for both learners and employer partners. Reporting to the Apprenticeship Manager, you will play a key role in delivering and enhancing our AI and automation apprenticeship pathways, including:
Level 3 AI Integration Digital Support Technician
Level 4 AI & Automation Practitioner
Working closely with the wider apprenticeship delivery team, you will ensure high-quality teaching, learning and assessment while helping learners and employers embrace Microsoft 365 Copilot, Copilot Studio and AI-driven ways of working. You'll be responsible for translating technical capability into practical, real-world business impact.
Key Responsibilities:
AI Programme & Apprenticeship Delivery:
Deliver high-quality teaching, learning and assessment across AI and digital apprenticeship programmes.
Embed Microsoft Copilot and AI tools into apprenticeship delivery and learner activities.
Support learners throughout their journey, including onboarding, progression and End Point Assessment preparation.
Maintain a strong focus on learner achievement, progression and outcomes.
Curriculum & Content Development:
Design and develop engaging learning content aligned to apprenticeship standards.
Create blended learning materials including workshops, digital learning modules, practical labs and video content.
Deliver training covering:
Microsoft 365 productivity tools
Microsoft Copilot and workplace use cases
Copilot Studio and introductory automation solutions
Continuously improve content based on learner feedback, employer input and performance data.
Training Delivery & Facilitation:
Deliver training through:
Classroom-based sessions
Virtual delivery via Microsoft Teams
One-to-one and small group coaching
Facilitate practical learning experiences that enable learners to:
Apply Microsoft tools effectively in the workplace
Improve productivity through Copilot
Build simple solutions using Copilot Studio
Adapt delivery methods to meet varying learner and employer requirements.
AI Adoption & Workplace Application:
Support employers to adopt and embed AI technologies within their organisations.
Deliver practical training covering:
Prompt engineering fundamentals
Workflow optimisation using AI
Automation opportunities through Copilot Studio and related technologies
Promote responsible AI usage, including governance, ethics and data protection considerations.
Learner Support & Progress Monitoring:
Monitor learner progress and provide regular feedback.
Conduct reviews to ensure learners remain on track.
Identify and overcome barriers to learning.
Support safeguarding and wellbeing requirements.
Stakeholder & Employer Engagement:
Build strong relationships with employer partners.
Support training needs analysis activities.
Advise employers on AI adoption and digital skills development.
Work collaboratively with business development and curriculum teams.
Quality Assurance & Compliance:
Maintain accurate learner records in line with ESFA requirements.
Ensure delivery meets Ofsted quality standards.
Participate in internal quality assurance activities and audits.
Contribute to continuous improvement initiatives across apprenticeship provision.
Professional Development & Innovation:
Keep up to date with developments in Microsoft technologies, AI and automation.
Continuously enhance your own knowledge and delivery capability.
Support the development of new AI and digital programmes.
Act as an advocate for innovation across the Apprenticeships team.
Knowledge, Skills & Experience:
Essential
Level 5 qualification or equivalent industry experience.
Experience delivering training within apprenticeships or workforce development.
Strong knowledge of Microsoft 365 applications.
Good understanding of Microsoft Copilot and workplace productivity tools.
Experience supporting learners to achieve structured learning outcomes.
Strong communication, coaching and facilitation skills.
Ability to work independently and manage priorities effectively.
Excellent stakeholder engagement and relationship-building skills.
Proactive, adaptable and solution-focused approach.
Desirable
Experience delivering AI or digital apprenticeship standards.
Experience with Copilot Studio and Power Platform technologies.
Knowledge of prompt engineering and AI adoption strategies.
Understanding of automation tools and workflow design.
Awareness of apprenticeship funding and compliance requirements.
Teaching or training qualification (AET, CET, DET or equivalent).
Relevant Microsoft certifications.
Personal Attributes:
We're looking for someone who is:
Passionate about AI, digital skills and workforce development
Learner-focused and committed to delivering high-quality outcomes
Innovative and forward-thinking
Detail-oriented and quality-driven
Resilient, adaptable and professional
Committed to continuous improvement and personal development
Role Requirements:
Based within the UK, with the ability to travel when required.
Remote role with attendance at our Tyne & Wear office once per month.
Full UK driving licence.
Access to a vehicle.
This is an exciting opportunity to help shape the future of AI and automation training while working with learners and employers to drive meaningful digital transformation.

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