Customer Service Representative II | Part Time | Remote

Work Setup:Remote - Philippines Schedule:20-24 hrs per week; schedule is subject to change Equipment:Company-provided Type of Contract:Part-Time Target Start Date:October 12, 2026 TheCustomer Service Representative IIis responsible for handling customer inquiries via a maximum of two communication channels such as, phone, email, or chat and resolving customer issues in a timely and professional manner. What does a day in the life of a Customer Service Representative II look like? Responds promptly and professionally to customer inquiries via a maximum of two communication channels such as, phone, email, or chat Provides in-depth information about products and services to customers Resolves complex customer issues in a timely and efficient manner Follows up with customers to ensure that their issues have been resolved to their satisfaction Properly and accurately document customer interactions in the organization’s CRM Handle cases that require escalation to higher-level support or management and ensure they are resolved efficiently Effectively manage high-pressure situations, maintaining professionalism and composure while resolving issues Adhere to company policies and procedures Meet or exceed performance targets for related KPIs Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules Collaborate with other departments as needed to resolve customer issues Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times Perform other duties as assigned What are the required qualifications for a Customer Service Representative II? Minimum of 2 years of previous customer service experience, preferably in a call center environment Strong communication skills, both verbal and written Knowledge and experience with a CRM Proficient in using computers and various software applications Strong problem-solving skills Strong attention to detail Experienceinfinite funso you can haveinfinite growth. Discover aBetter Way to Grow! Are you ready? If your background aligns with the qualifications above, fast-track your application by completing the quick AI pre-screening interview. Access the AI Pre-Screening Interview Here: Disclaimer: The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary. SupportNinja is proud to be an Equal Employment Opportunity employer, and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law. #supportninjajobs Originally posted on Himalayas

工作安排：远程 - 菲律宾 工作时间：每周20-24小时；时间安排可能会有所变动 设备：公司提供 合同类型：兼职 目标开始日期：2026年10月12日 Customer Service Representative II负责通过最多两个沟通渠道（如电话、电子邮件或聊天）处理客户咨询，并及时、专业地解决客户问题。 Customer Service Representative II的一天是怎样的？ 通过最多两个沟通渠道（如电话、电子邮件或聊天）及时、专业地回复客户咨询 向客户提供有关产品和服务的深入信息 及时、高效地解决复杂的客户问题 跟进客户，确保其问题已得到满意解决 在组织的CRM中正确、准确地记录客户互动 处理需要升级至更高级别支持或管理层的案例，并确保其得到高效解决 有效管理高压情况，在解决问题的同时保持专业和冷静 遵守公司政策和程序 达到或超越相关KPI的绩效目标 通过参加培训项目和持续学习模块，不断提升对产品、服务和流程的了解 根据需要与其他部门协作解决客户问题 始终对客户和同事保持积极、共情和專業的态度 执行其他指派的任务 Customer Service Representative II的必备资格是什么？ 至少2年客户服务经验，最好是在呼叫中心环境中 较强的口头和书面沟通能力 具备CRM的知识和经验 熟练使用计算机和各种软件应用程序 较强的问题解决能力 高度注重细节 体验infinite fun，让你拥有infinite growth。发现一种Better Way to Grow！你准备好了吗？ 如果你的背景符合上述资格，请完成快速的AI预筛选面试，以加快你的申请。在此访问AI预筛选面试： 免责声明：上述列出的职责和责任仅以一般性术语描述该职位，并非最终定论。任职者应接受不时可能必要的任何合理变更。 SupportNinja自豪地成为平等就业机会雇主，我们不会基于种族、宗教、肤色、国籍、性别、性取向、性别认同、性别表达、年龄、退伍军人身份、残疾或联邦、州或地方法律下其他适用的受法律保护特征进行歧视。#supportninjajobs 最初发布于Himalayas

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