Senior Manager, AI Product

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Company Name ARS-Rescue Rooter Overview Location: Remote Join American Residential Services , one of the nation’s largest providers of residential HVAC, plumbing, and electrical services with 7,000 team members and more than 50 years of experience. With 70+ locations in 24 states, coast-to-coast, we are growing and hiring professionals to help support our branch offices, field trades, call centers, and corporate office. The Senior Manager, AI Product leads some of ARS’s flagship AI-first products. These enterprise-scale initiatives apply machine learning, AI, and AI agents to how we serve our customers and drive profitable growth across the enterprise. This role reports to the VP, Data Applied Intelligence (D AI) and owns the measurable business outcomes of each flagship program, from strategy and business case through production adoption and value realization. You’ll serve as: Product lead for D AI’s flagship AI products, beginning with AI-driven dispatch optimization for field service Outcome owner accountable for driving, measuring, and reporting the realized business value of each flagship Strategic partner to business leaders across operations, call center, marketing, finance, and IT who are partners in execution This role works cross-functionally with data engineering, data science, platform, business teams, and external implementation partners to turn complex operational problems into AI products that people trust, adopt, and that deliver measurable financial impact. Responsibilities Own product strategy, roadmap, and business case for a portfolio of flagship AI products, aligned to ARS’s enterprise transformation initiatives such as dispatch, call center, pricing and discounting, membership, marketing and conversion, and fleet and capital efficiency Define product vision, release plans, and success criteria for each flagship Translate operational problems into product requirements, success metrics, and acceptance criteria that data science and engineering teams can build against Arbitrate scope, sequencing, and trade-offs with operations, branch, finance, and IT; manage intake, backlog, releases, and dependencies across concurrent programs Own value measurement for each flagship: baselines, KPI definitions, experiment design (A/B tests and branch-level pilots), and attribution of benefit to the right business lever Lead pilot design, launch readiness, and scaled rollout, planning field-facing releases around seasonal peak-demand periods Own adoption and change management for each product including training, communication, and feedback loops with the business users it serves Guide decisions on where AI acts on its own and where people stay in the loop, weighing risk, accuracy, customer impact, and value Manage implementation partners and vendors; support build-vs-buy evaluations, statements of work, and renewals Ensure responsible AI: explainable recommendations, human override, model monitoring, and data governance, privacy, and compliance requirements are met Communicate progress, value, and risk to executive leadership in clear, business-first terms Build the AI Product function over time — practices, templates, and team — as the portfolio grows Success Measures: Flagship products delivered on the committed roadmap, with clear visibility into priorities, status, and risk Measured, auditable business value (revenue, margin, and cost) attributed to each flagship against an agreed baseline Strong adoption and sustained use across the business operations and functions each product serves Business owners and executive sponsors aligned on scope, sequencing, and success criteria A repeatable AI product playbook (discover, pilot, scale, measure) applied across flagships Core Competencies: Strategic Vision – Connects a multi-year AI roadmap to near-term, value-producing releases Accountability – Owns business outcomes, not just delivery Business Acumen – Ties product decisions to revenue, margin, and cost levers Systems Think

公司名称 ARS-Rescue Rooter 概述 地点：远程 加入American Residential Services，我们是全美最大的住宅HVAC、管道和电气服务提供商之一，拥有7，000名团队成员和超过50年的经验。我们在24个州拥有70多个分支机构，横跨东西海岸，正在持续增长并招聘专业人员，以支持我们的分支办公室、现场施工、呼叫中心和企业办公室。高级经理，AI产品负责领导ARS的一些旗舰AI优先产品。这些企业级计划将机器学习、AI和AI代理应用于我们服务客户的方式，并推动整个企业的盈利增长。该职位向数据应用智能（D AI）副总裁汇报，负责每个旗舰计划的可衡量业务成果，从战略和商业论证到生产采用和价值实现。您将担任：D AI旗舰AI产品的产品负责人，首先从面向现场服务的AI驱动调度优化开始 成果负责人，负责推动、衡量和报告每个旗舰项目实现的业务价值 运营、呼叫中心、营销、财务和IT等业务领导者的战略合作伙伴，这些领导者是执行中的合作伙伴 该职位与数据工程、数据科学、平台、业务团队和外部实施合作伙伴跨职能协作，将复杂的运营问题转化为人们信任、采用并能带来可衡量财务影响的AI产品。职责 负责一系列旗舰AI产品的产品战略、路线图和商业论证，与ARS的企业转型计划保持一致，例如调度、呼叫中心、定价与折扣、会员、营销与转化，以及车队与资本效率 为每个旗舰项目定义产品愿景、发布计划和成功标准 将运营问题转化为数据科学和工程团队可据此构建的产品需求、成功指标和验收标准 与运营、分支机构、财务和IT一起仲裁范围、排序和权衡；管理并行项目的需求接收、待办事项、发布和依赖关系 负责每个旗舰项目的价值衡量：基线、KPI定义、实验设计（A/B测试和分支级试点），以及将收益归因到正确的业务杠杆 领导试点设计、上线准备和规模化推广，围绕季节性需求高峰规划面向现场的发布 负责每个产品的采用和变革管理，包括培训、沟通和与所服务业务用户的反馈闭环 指导AI在何处自主行动、在何处保留人工参与的决策，权衡风险、准确性、客户影响和价值 管理实施合作伙伴和供应商；支持自建与购买评估、工作说明书和续约 确保负责任的AI：可解释的建议、人工覆盖、模型监控，以及数据治理、隐私和合规要求得到满足 以清晰的、业务优先的语言向高管领导层沟通进展、价值和风险 随着产品组合的增长，逐步构建AI产品职能——实践、模板和团队 成功衡量标准：旗舰产品按承诺路线图交付，并对优先级、状态和风险有清晰可见性 每个旗舰项目相对于约定基线所归因的可衡量、可审计的业务价值（收入、利润率和成本） 每个产品所服务的业务运营和职能中有较强的采用率和持续使用 业务负责人和高管发起人对范围、排序和成功标准保持一致 可重复的AI产品手册（发现、试点、规模化、衡量）应用于各旗舰项目 核心能力：战略愿景——将多年AI路线图与近期、可产生价值的发布相连接 责任感——对业务成果负责，而不仅仅是交付 商业敏锐度——将产品决策与收入、利润率和成本杠杆相挂钩 系统性思维

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