Director, Product Automation

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Job Description: Recruiting Job Description ICUC is the global leader in Social Media solutions for over 20 years. To date, the ICUC team consists of over 350 people, in over 35 countries, covering 50 languages around the clock. In an environment where the only constant is change, we create common ground between brands and audiences across communities and social media. Fueled by a unique culture built in and around meritocracy, we bring the passion, the know-how and the balance necessary to maintain the charted course we set for ourselves: to be the best, we employ the best. Are you ready to be part of the ICUC team? The Role ICUC is creating a new leadership role to own our automation and AI strategy across the business. This is a product and innovation mandate, not a workforce-efficiency one: the Director, Product Automation is responsible for how AI and automation get built into the actual work we do for clients — community management, strategy, insights, monitoring, and social listening, so our teams can work faster, with more precision, and with sharper focus on the client. This is a founding, leadership-level position. You'll set the vision and build the function from the ground up, working closely across leadership to make sure ICUC's AI and automation strategy is as strong internally as it is in how we tell that story to the market. What You'll Be Doing Automation AI Strategy Own ICUC's automation and AI strategy as it applies to our products and service delivery Evaluate, pilot, and select tools and technologies that make our core services - community management, strategy, insights, monitoring, and social listening - faster, more precise, and more scalable, without compromising the quality clients expect. Define a standardized, scalable automation blueprint for ICUC's service offerings, rather than one-off, client-by-client fixes. Build the reporting infrastructure needed to measure automation impact including efficiency gains, quality, and margin — across our platform ecosystem. Bring a product mindset to this work: treat automation and AI capability as a product to be designed, tested, and iterated, not a back-office project. Cross-Functional Leadership Partner closely with Operations, Product Marketing and Growth to translate our internal automation and AI capability into external go-to-market positioning and messaging. Collaborate with Marketing to align messaging with ICUC's broader brand and content strategy. Work across delivery, operations, and client success teams to ensure new tools and workflows are adopted in practice, not just approved in theory. Organizational Leadership Represent automation and AI strategy at the leadership table, helping shape how ICUC positions itself against AI-native competitors and evolving client expectations. Build and champion a clear, company-wide narrative for what "AI-enabled, human-powered" means at ICUC, internally and externally. Mentor and influence teams across the business to build automation literacy and confidence, without a large direct team of your own at the outset. What You Bring to the Table Proven experience building or scaling a product, automation, or AI/technology strategy function, ideally within a services, agency, or martech environment. A track record of taking automation or AI capability from concept to measurable operational impact. Strong cross-functional collaboration skills; comfortable partnering with marketing, delivery, and executive stakeholders who may have different priorities. Familiarity with social media, community management, or social listening platforms is a strong asset. Experience navigating the reporting and data limitations of enterprise martech platforms and building workarounds or systems to close those gaps. A genuine product-innovation mindset: curious about tools and technology but always tying it back to what makes the client experience better. Comfortable operating as a founding leader in a new function - able to build structur

职位描述：招聘职位描述 ICUC是社交媒体解决方案领域的全球领导者，拥有超过20年的经验。迄今为止，ICUC团队由350多人组成，遍布35个以上国家，全天候覆盖50种语言。在一个唯一不变的就是变化的环境中，我们在品牌与受众之间、跨社区和社交媒体搭建共识。在一种独特的、以精英 meritocracy 为核心建立并围绕其发展的文化驱动下，我们带来热情、专业知识和必要的平衡，以坚持我们为自己设定的航线：要做最好的，就要雇用最好的。你准备好加入ICUC团队了吗？ 职位角色 ICUC正在设立一个新的领导职位，负责整个业务的自动化和AI战略。这是一项产品和创新使命，而不是提升劳动力效率的使命：产品自动化总监负责将AI和自动化融入我们为客户实际执行的工作中——社区管理、战略、洞察、监测和社交聆听，使我们的团队能够更快、更精准地工作，并更聚焦于客户。这是一个创始级别的领导职位。你将设定愿景，并从零开始构建该职能，与领导层紧密协作，确保ICUC的AI和自动化战略在内部同样强大，就像我们向市场讲述这一故事时一样。 你将要做的事情 自动化AI战略 负责ICUC的自动化和AI战略在其产品和服务交付中的应用。 评估、试点并选择工具和技术，使我们核心服务——社区管理、战略、洞察、监测和社交聆听——更快、更精准、更具可扩展性，同时不损害客户所期待的质量。 为ICUC的服务产品定义标准化、可扩展的自动化蓝图，而不是针对单个客户的一次性修复。 构建衡量自动化影响所需的报告基础设施，包括效率提升、质量和利润率——覆盖我们的平台生态系统。 以产品思维开展这项工作：将自动化和AI能力视为一个需要设计、测试和迭代的产品，而不是一个后台项目。 跨职能领导 与运营、产品营销和增长团队紧密合作，将我们的内部自动化和AI能力转化为外部市场进入定位和信息传达。 与营销团队协作，使信息传达与ICUC更广泛的品牌和内容战略保持一致。 跨交付、运营和客户成功团队合作，确保新工具和工作流程在实践中被采用，而不仅仅是在理论上获得批准。 组织领导者 在领导层会议上代表自动化和AI战略，帮助塑造ICUC相对于AI原生竞争对手以及不断变化的客户期望的定位。 在内部和外部构建并倡导一个清晰的全公司叙事，说明“AI赋能、人力驱动”在ICUC意味着什么。 指导和影响整个业务中的团队，以建立自动化素养和信心，而初期你并没有庞大的直接团队。 你带来的能力 具有构建或扩展产品、自动化或AI/技术战略职能的成熟经验，最好是在服务、代理或 martech 环境中。 有将自动化或AI能力从概念推进到可衡量的运营影响的过往记录。 较强的跨职能协作能力；能够与营销、交付和高管利益相关者合作，而他们可能有着不同的优先事项。 熟悉社交媒体、社区管理或社交聆听平台者将是明显优势。 有应对企业 martech 平台在报告和数据方面局限性的经验，并构建变通方案或系统来弥补这些缺口。 真正的产品创新思维：对工具和技术保持好奇，但始终将其与如何提升客户体验联系起来。 能够作为新职能的创始领导者开展工作——有能力构建结构

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