Forward Deployed Engineer

免费注册后解锁"你的匹配分 vs 高分画像"与个人技能缺口。

About Us UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET 's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world. Learn more at . Opportunity UJET is looking for a Forward Deployed Engineer to join our growing Forward Deployed Engineering (FDE) team. The Forward Deployed Engineer is a highly technical, customer-facing role that crosses the boundaries of Implementation Services, Technical Support, Solution Engineering, Integration Services, and Software Development. This role is designed for customer programs that require deeper technical involvement than a traditional implementation engagement. Once a customer's business requirements, workflows, integrations, and desired outcomes are understood, the Forward Deployed Engineer works closely with internal teams and the broader FDE team to turn those requirements into working, production-ready solutions. You will be hands-on throughout the customer deployment lifecycle and will work directly with customers, partners, and internal teams. Success in this role requires someone who is technically curious, comfortable operating in ambiguity, and willing to take ownership of difficult technical problems through resolution. The ideal candidate may not be a full-time software engineer, but should be comfortable opening code, understanding what it does, modifying a script, calling an API, analyzing logs, troubleshooting an integration, testing a virtual agent, or helping build and validate an AI-powered customer experience. What You'll Do Technical Deployment Implementation Serve as a hands-on technical resource within Forward Deployed Engineering for complex customer programs Translate customer requirements and solution designs into executable technical implementation activities Configure, test, and validate customer-specific solutions across supported UJET products and services Work closely with Program Success Managers and Solutions Architects to ensure technical activities remain aligned with customer requirements, solution architecture, and program milestones Identify technical blockers, risks, dependencies, and implementation gaps early in the deployment lifecycle Develop practical and supportable technical approaches when standard configuration does not fully address a customer's requirements Build, test, and document lightweight scripts, technical workarounds, proofs of concept, and tailored solutions where appropriate Support customer testing, user acceptance testing, production readiness, launch, and post-launch stabilization activities Validate implemented solutions against documented functional and technical requirements Take ownership of assigned technical deliverables through completion API Integration Services Design, configure, test, and troubleshoot integrations between UJET and customer or third-party systems Work with REST APIs, HTTP methods, API endpoints, webhooks, authentication mechanisms, headers, request parameters, and response payloads Read, interpret, and troubleshoot JSON and other structured data exchanged between systems Test API endpoints and validate end-to-end integration behavior Troubleshoot failures across customer systems, UJET services, and partner technologies Work directly with customer developers and internal technical teams to identify

关于我们 UJET在AI驱动的联络中心创新领域处于领先地位，提供面向未来的云平台，通过前沿AI、真正的多模态和移动优先的方法重新定义客户体验。我们将AI融入客户旅程和联络中心运营的各个方面，以推动自动化和效率。UJET的AI解决方案赋能坐席、优化客户旅程，并转变联络中心运营，以实现提升的体验和可操作的洞察。UJET基于云原生架构构建，采用独特的CRM优先方法，确保无与伦比的安全性、可扩展性和优先的数据洞察（不存储PII）。UJET以轻松使用为设计目标，与企业合作，在AI驱动的世界中提供卓越的交互、更智能的决策和加速增长。了解更多信息，请访问 。 机会 UJET正在寻找一名Forward Deployed Engineer加入我们不断壮大的Forward Deployed Engineering（FDE）团队。Forward Deployed Engineer是一个高度技术性、面向客户的角色，跨越Implementation Services、Technical Support、Solution Engineering、Integration Services和Software Development的边界。该角色专为需要比传统实施参与更深入技术参与的客户项目而设计。一旦理解了客户的业务需求、工作流程、集成和期望成果，Forward Deployed Engineer将与内部团队和更广泛的FDE团队密切合作，将这些需求转化为可工作的、生产就绪的解决方案。您将在客户部署生命周期中全程亲力亲为，并直接与客户、合作伙伴和内部团队合作。该角色的成功需要具备技术好奇心、能够在模糊环境中自如运作，并愿意对困难的技术问题负责直至解决的人。理想的候选人可能不是全职软件工程师，但应能够自如地打开代码、理解其功能、修改脚本、调用API、分析日志、排查集成故障、测试虚拟坐席，或帮助构建和验证AI驱动的客户体验。 您将做什么 技术部署实施 作为Forward Deployed Engineering中复杂客户项目的亲力亲为的技术资源 将客户需求和解决方案设计转化为可执行的技术实施活动 在支持的UJET产品和服务中配置、测试和验证客户特定解决方案 与Program Success Managers和Solutions Architects密切合作，确保技术活动与客户需求、解决方案架构和项目里程碑保持一致 在部署生命周期早期识别技术障碍、风险、依赖关系和实施差距 当标准配置无法完全满足客户需求时，开发实用且可支持的技术方法 在适当情况下构建、测试和记录轻量级脚本、技术变通方案、概念验证和定制解决方案 支持客户测试、用户验收测试、生产就绪、上线和上线后稳定活动 根据记录的功能和技术需求验证已实施的解决方案 对分配的技术交付成果负责直至完成 API集成服务 设计、配置、测试和排查UJET与客户或第三方系统之间的集成 使用REST API、HTTP方法、API端点、webhooks、身份验证机制、标头、请求参数和响应负载 读取、解释和排查系统之间交换的JSON和其他结构化数据 测试API端点并验证端到端集成行为 排查客户系统、UJET服务和合作伙伴技术中的故障 与客户开发人员和内部技术团队直接合作以识别

⚑ 岗位信息收录自公开招聘页（Himalayas），以雇主官网为准