(GT) Customer Service Representative - Work At Home

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Job description About the Company Unifin Inc is a BPO company with multiple operations in North America, Latin America, and Asia Pacific Region. The company recently established its operations in the Guatemala and we are looking for an extraordinary talent who will be part of our pioneer and diverse team. Are you passionate about joining a start-up company where opportunities are unlimited? Do you love taking challenges and making your brilliant ideas into reality? Be one of us, and be part of our success story! Your Role As a Banking Customer service representative, Responsible for handling inbound calls from customer’s inquiries and complaints in a Financial / Bank Services environment. Maintain a positive, empathetic, compassionate, and professional attitude toward customers at all times. Resolve service problems like customer complaints, cause of the problem, etc. Ensure that customer queries are answered to their satisfaction and in a timely manner. Address customer’s concerns related to the services and provide the best solutions for their needs via a variety of communication channels that could include email, chat, or social channels. Escalate any customer complaints to the Operations Supervisor when needed and ensure solutions have been sorted out efficiently. Accurate and complete information using our communication methods is needed for this role. About You For you to become a successful candidate for this role Have at least 1 year of BPO experience. An innate drive to provide excellent customer service. Finished high school education. Strong interpersonal and comprehension skills. Flexible in shifting schedule Capable of handling escalated situations, remittances, and disputes. Excellent communication and demonstrable probing and problem-solving skills. Work from Home Requirements: Internet access by Cable or Fiber (DSL, Satellite, etc. is not permitted) Min download Speed of 10mbps and Upload 10mbps Hardwired into the PC/Laptop (wireless internet access not permitted) Back up ISP / Internet At UNIFIN , we understand that our corporate success starts by attracting the right people, developing and mentoring those that show potential, and taking steps to retain and promote our top performers. We believe in our employees and invest in providing the best growth opportunities. Promotions at UNIFIN are based on merit, past performance, and leadership potential. We recognize our top employees and help them succeed. When you join UNIFIN , you do more than joining a company. You become part of a talented team and self-driven individuals dedicated to bringing success to the Company and their lives. In order for us to prioritize your application make sure to take all the assessments and complete the process. Job Types: Full-time, Permanent Originally posted on Himalayas

职位描述 关于公司 Unifin Inc是一家BPO公司，在北美、拉丁美洲和亚太地区拥有多项业务。该公司最近在危地马拉建立了运营机构，我们正在寻找一位杰出的人才，将成为我们先锋和多元化团队的一员。您是否热衷于加入一家机会无限的新创公司？您是否热爱接受挑战并将您的绝妙想法变为现实？加入我们，成为我们成功故事的一部分！ 您的角色 作为银行客户服务代表，负责在金融/银行服务环境中处理客户咨询和投诉的来电。始终保持对客户积极、共情、富有同情心和专业的态度。解决服务问题，如客户投诉、问题原因等。确保客户的查询得到满意且及时的答复。通过多种沟通渠道（可能包括电子邮件、聊天或社交渠道）解决客户与服务相关的关切，并为他们的需求提供最佳解决方案。必要时将任何客户投诉上报给运营主管，并确保解决方案得到高效处理。此角色需要使用我们的沟通方法提供准确和完整的信息。 关于您 要成为此角色的成功候选人，您需要 至少1年BPO经验。 内在驱动力，提供卓越的客户服务。 完成高中教育。 强大的人际交往和理解能力。 灵活适应轮班安排。 能够处理升级情况、汇款和争议。 出色的沟通能力以及可证明的探究和问题解决能力。 居家办公要求： 通过电缆或光纤接入互联网（不允许DSL、卫星等） 最低下载速度10mbps和上传速度10mbps 硬连线到PC/笔记本电脑（不允许无线互联网接入） 备用ISP/互联网 在UNIFIN，我们理解企业成功始于吸引合适的人才、发展和指导有潜力的人，并采取措施留住和提拔我们的顶尖表现者。我们相信我们的员工，并投资于提供最佳的增长机会。UNIFIN的晋升基于功绩、过往表现和领导潜力。我们认可我们的顶尖员工并帮助他们成功。当您加入UNIFIN时，您不仅仅是加入一家公司。您成为一个才华横溢的团队和自律的个人中的一员，致力于为公司和他们自己的生活带来成功。为了让我们优先处理您的申请，请确保完成所有评估并完成流程。 工作类型：全职，永久 最初发布于Himalayas

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