Customer Strategy Manager

免费注册后解锁"你的匹配分 vs 高分画像"与个人技能缺口。

WHO WE ARE: Quartile , the world's largest retail media optimization platform, is a trusted partner for multichannel e-commerce success. Through unmatched expertise and patented AI technology, we fuel growth for 5,300+ brands and sellers worldwide and manage an annual ad spend exceeding $2 billion. The award-winning platform covers major marketplaces and ad channels for optimal reach. The result is unprecedented granularity, smarter budgeting, and bespoke solutions for retailers. Quartile is proud to be an equal opportunity employer with employees stemming from a wide range of backgrounds and experiences. As a business, we value the enrichment that diversity brings to our organization and are committed to a culture that creates a sense of inclusion and belonging. We welcome new perspectives and affirm that all employment decisions are made without regard to race, color, ancestry, religion, national origin, age, familial or marital status, sex, sexual orientation, pregnancy, gender identity or expression, disability, genetic information, veteran status, or any other classification protected by federal, state, or local law. OVERVIEW: We’re looking for a Customer Strategy Manager to join our rapidly growing Customer Strategy team. As a Customer Strategy Manager, you will be exposed to all facets of the business and be encouraged to learn and develop skills both within and beyond your role. This role will manage Quartile ’s partnership across mid-market accounts, including responsibility for communication, strategy, and serving as a thought leader. The Customer Strategy Manager candidate is an intelligent, motivated person that enjoys working with clients to solve business challenges. REQUIREMENTS: 3+ years of experience working with small to medium sized businesses in a client facing role A proven track record of using data to drive strategic decision making; analytical in nature (our clients and partners are all in an ROI driven industry) Above average skills with Microsoft Excel (command over formulas, vlookups, pivot tables, etc.) and analytics platforms, etc. Talented presenter with ability to captivate an audience and leverage data to tell a story Capable of solving problems - maintaining a positive outlook when tackling challenges and coming up with solutions Demonstrated ability to be professionally outspoken when managing tough customer conversations to yield positive results English proficiency required—must be able to speak and write in the language fluently PREFERRED QUALIFICATIONS: Background in the e-commerce or retail industry Experience working with digital marketing platforms and channels - Google Analytics, Bing, Facebook, Amazon ads Google AdWords or Google Analytics certification Amazon certification Experience in a fast-paced, startup environment Experience in the advertising/ad tech industry WHAT YOU’LL DO: Maintain direct ownership of 15+ key mid-market accounts - monitoring KPIs, diagnosing underperformance, and building data-backed optimization recommendations. Manage client expectations and leading regular (weekly or bi-weekly) meetings with the client Analyze key metrics of online marketing campaigns and present key findings and insights to clients Oversee client performance, collaborating with strategists to make optimizations to paid marketing campaigns Prepare client reporting and quarterly business reviews to align Quartile value and client expectations Serve as a strategic partner for clients as a subject matter expert in the areas of digital marketing, e-commerce and retail. Utilize data to expose awesome new opportunities for technology improvements and exposing them to our Product and Technology teams Be a Quartile product expert by attending product training and roadmap sessions Evaluate opportunities to grow Quartile ’s partnership with their customers (new channel expansion, additional budget, testing opportunities, case studies, etc.) Partner with Implementation team to develop overarching de

我们是谁：Quartile是全球最大的零售媒体优化平台，是多渠道电子商务成功的值得信赖的合作伙伴。通过无与伦比的专业知识和专利AI技术，我们为全球5，300多个品牌和卖家推动增长，并管理超过20亿美元的年度广告支出。这个屡获殊荣的平台覆盖主要市场和广告渠道，以实现最佳覆盖。其结果是前所未有的精细度、更智能的预算分配以及为零售商量身定制的解决方案。Quartile很自豪能够成为一家提供平等机会的雇主，员工来自广泛的背景和经历。作为一家企业，我们重视多样性为组织带来的丰富性，并致力于营造一种包容和归属感的文化。我们欢迎新的视角，并申明所有雇佣决定均不考虑种族、肤色、血统、宗教、国籍、年龄、家庭或婚姻状况、性别、性取向、怀孕、性别认同或表达、残疾、遗传信息、退伍军人身份或联邦、州或地方受法律保护的任何其他分类。概述：我们正在寻找一位Customer Strategy Manager加入我们快速增长的Customer Strategy团队。作为Customer Strategy Manager，您将接触业务的各个方面，并被鼓励在角色内外学习和培养技能。该职位将管理Quartile在中端市场客户中的合作伙伴关系，包括负责沟通、制定策略并担任思想领袖。Customer Strategy Manager候选人应是一位聪明、积极进取的人，喜欢与客户合作解决业务挑战。要求：3年以上在面向客户的角色中与中小型企业合作的经验有使用数据推动战略决策的可靠记录；具有分析能力（我们的客户和合作伙伴都处于ROI驱动的行业）高于平均水平的Microsoft Excel技能（掌握公式、vlookups、数据透视表等）和分析平台等有才华的演讲者，能够吸引听众并利用数据讲述故事能够解决问题——在应对挑战和提出解决方案时保持积极态度在管理艰难的客户对话以取得积极成果时，展现出专业地直言不讳的能力要求英语熟练——必须能够流利地说和写该语言优先资格：具有电子商务或零售行业背景有使用数字营销平台和渠道的经验——Google Analytics、Bing、Facebook、Amazon adsGoogle AdWords或Google Analytics认证Amazon认证有在快节奏初创环境中的经验有广告/广告科技行业经验您将做什么：直接拥有15个以上关键中端市场客户——监控KPI、诊断表现不佳并构建有数据支持的优化建议。管理客户期望并主导与客户的定期（每周或每两周）会议分析在线营销活动的关键指标，并向客户展示关键发现和洞察监督客户表现，与策略师合作优化付费营销活动准备客户报告和季度业务回顾，以使Quartile的价值与客户期望保持一致作为客户在数字营销、电子商务和零售领域的主题专家，充当客户的战略合作伙伴。利用数据揭示技术改进的绝佳新机会，并将其展示给我们的Product和Technology团队参加产品培训和路线图会议，成为Quartile产品专家评估发展Quartile与客户合作伙伴关系的机会（新渠道扩展、额外预算、测试机会、案例研究等）与Implementation团队合作制定总体de

⚑ 岗位信息收录自公开招聘页（Himalayas），以雇主官网为准