Sales Development Representative

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About mPulse: mPulse is the leader in conversational AI and member engagement for healthcare. We partner with the nation's most innovative health plans — Medicare Advantage, Medicaid, and Commercial — to engage members in conversations that close care gaps, improve Stars ratings, and drive better health outcomes. Our platform reaches tens of millions of Americans and is built on the belief that better health starts with better conversations. About Us: mPulse is a leading Health Experience and Insights company dedicated to solving some of healthcare’s biggest challenges. mPulse combines predictive analytics and advanced digital experience technology to deliver business efficiencies and more equitable health outcomes at scale. That’s why 450+ healthcare organizations trust us to orchestrate personalized health journeys for their populations. Position Overview: As a Sales Development Representative (SDR), you will be an integral member of the Commercial team and will be immersed in a fast-paced, collaborative, and mission driven environment. Reporting to the Senior Business Development Operations Manager, you will be responsible for creating qualified pipeline by identifying, engaging, and qualifying prospective customers across health plans, providers, and other healthcare organizations. Your primary objectives will be to generate high quality meetings for Account Executives, convert marketing interest into sales opportunities, and execute targeted outreach aligned to key campaigns and market priorities. You will partner closely with Sales, Marketing, and Sales Operations to ensure every prospect interaction reflects mPulse’s value and expertise. The ideal candidate is a motivated, curious, and coachable professional who is comfortable with outbound prospecting, enjoys talking with customers, and is eager to build a career in healthcare technology sales. This hands on role will give you the opportunity to make a visible impact on revenue growth while developing skills that support advancement into closing roles over time. Duties/Responsibilities Execute high volume outbound prospecting through phone, email, LinkedIn, and other channels to generate qualified meetings with key stakeholders at target accounts. Follow up promptly on inbound leads from webinars, events, content downloads, and marketing campaigns, converting interest into scheduled conversations for Account Executives. Research target organizations and contacts to understand their business model, member populations, and potential fit with mPulse solutions. Personalize outreach using insights from campaigns (e.g., CAHPS, HEDIS, Star Ratings, digital engagement, portals) and prospect roles, ensuring relevance and value in every touch. Conduct initial discovery to identify prospect needs, challenges, and current engagement strategies, and document findings clearly in the CRM (Salesforce). Qualify opportunities against defined criteria and schedule introductory meetings, demos, or discovery calls with the appropriate Account Executive. Maintain accurate, up to date records of all activities, contacts, and opportunities in the CRM and associated sales tools, following established processes and SLAs. Partner with Marketing to execute coordinated follow up on campaigns, share feedback from conversations, and suggest improvements to messaging and targeting. Collaborate with Sales leadership to prioritize territories, account lists, and personas that align with go to market strategy and revenue goals. Participate in regular coaching, training, and role playing sessions to continuously improve messaging, objection handling, and product knowledge. Meet and consistently exceed weekly and monthly goals for activities, meetings set, and qualified opportunities created. Represent mPulse in a professional, consultative manner in all interactions with prospects, partners, and internal stakeholders. Skills/Abilities/Experience: Strong written and verbal communication skills, with the a

关于mPulse：mPulse是医疗保健领域对话式AI和会员互动领域的领导者。我们与美国最具创新性的健康计划——Medicare Advantage、Medicaid和Commercial——合作，让会员参与对话，从而弥合护理差距、提升Stars评级并推动更好的健康结果。我们的平台覆盖数千万美国人，其建立基于一个信念：更好的健康始于更好的对话。关于我们：mPulse是一家领先的健康体验与洞察公司，致力于解决医疗保健领域一些最大的挑战。mPulse结合预测分析和先进的数字体验技术，大规模交付业务效率和更公平的健康结果。这就是为什么450多家医疗保健组织信任我们，为其人群编排个性化健康旅程。职位概述：作为销售开发代表（SDR），您将成为Commercial团队不可或缺的一员，并沉浸在一个快节奏、协作且使命驱动的环境中。您将向高级业务开发运营经理汇报，负责通过识别、接洽和筛选健康计划、服务提供者及其他医疗保健组织中的潜在客户来创建合格管道。您的主要目标是为Account Executives生成高质量会议，将营销兴趣转化为销售机会，并执行与关键活动和市场优先事项一致的目标外联。您将与Sales、Marketing和Sales Operations紧密合作，确保每一次潜在客户互动都体现mPulse的价值和专业知识。理想的候选人是有动力、好奇且可教练的专业人士，熟悉外呼 prospecting，喜欢与客户交谈，并渴望在医疗保健技术销售领域建立职业生涯。这一实操型角色将为您提供机会，对收入增长产生可见影响，同时培养有助于未来晋升到成交角色的技能。职责/责任：通过电话、电子邮件、LinkedIn和其他渠道执行高量外呼 prospecting，以在目标账户的关键利益相关者中生成合格会议。及时跟进来自网络研讨会、活动、内容下载和营销活动的入站线索，将兴趣转化为为Account Executives安排的对话。研究目标组织和联系人，以了解其商业模式、会员人群以及与mPulse解决方案的潜在契合度。利用来自活动的洞察（例如CAHPS、HEDIS、Star Ratings、数字互动、门户）和潜在客户角色个性化外联，确保每次触达都具有相关性和价值。进行初步探索以识别潜在客户需求、挑战和当前互动策略，并在CRM（Salesforce）中清晰记录发现。根据既定标准筛选机会，并与合适的Account Executive安排介绍会议、演示或探索电话。按照既定流程和SLA，在CRM及相关销售工具中维护所有活动、联系人和机会的准确、最新记录。与Marketing合作，对活动执行协调跟进，分享对话反馈，并就信息传递和定向提出改进建议。与Sales领导层合作，优先考虑与进入市场策略和收入目标一致的区域、账户列表和人物画像。参加定期辅导、培训和角色扮演会议，以持续改进信息传递、异议处理和产品知识。达到并持续超越每周和每月在活动、安排的会议和创建的合格机会方面的目标。在与潜在客户、合作伙伴和内部利益相关者的所有互动中，以专业、咨询式的方式代表mPulse。技能/能力/经验：较强的书面和口头沟通能力，具备a

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