Customer Engineer, Voice

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About Open Open .cx is the AI customer experience platform, automating support, outbound, sales, and customer understanding, built for enterprises that cannot afford slow, expensive, or mediocre support. We automate over 80% of interactions for companies like MoneyGram, Mollie, TicketSwap, and More.com handling voice, email, and web at massive scale with AI that thinks fast and feels human. We are backed by Y Combinator, Pioneer Fund, X by Unifonic. We recently raised $7M+ and are accelerating from a startup into a global scale-up. Our customers replace entire stacks of legacy tools, cut support costs by up to 12×, and deliver dramatically better experiences to their own customers. We are a small, high-output team that ships fast, works directly with customers, and genuinely cares about the product we are building. The Role We are hiring a Customer Engineer to serve as the direct technical bridge between our enterprise customers and the Open .cx product. This is a hands-on engineering role with heavy customer exposure not pure support, and not pure internal development. This role focuses on our voice stack: helping enterprise customers launch, debug, and scale AI phone agents. You will respond quickly to customer queries via Slack or video calls, lead onboarding and implementation, debug complex issues including third-party integrations, and ship fixes or enhancements directly in our Node.js + TypeScript codebase. Prompt engineering is a significant part of the role you will help customers get the most out of our AI agents capabilities every day. What You'll Do Primary Technical Point of Contact: Respond fast to customer queries, join video calls, and own resolution end-to-end. Lead Technical Onboarding: Guide enterprise customers through setup, configuration, and integration with tools like Zendesk, Intercom, HubSpot, and others. Debug Troubleshoot: Diagnose and resolve complex issues in live customer environments. Ship Code: Implement fixes, integration enhancements, and small features directly in the Node.js / TypeScript codebase. Collaborate with Product Engineering: Share customer context, escalate systemic problems, and help prioritise what the team builds next. Develop Platform Expertise: Build deep knowledge of our AI agents and prompt engineering so you can effectively advise customers on optimising their support operations. Document Scale Knowledge: Document recurring issues, solutions, and integration patterns to strengthen internal knowledge and customer resources. Requirements What We're Looking For Experience with telephony or voice systems (SIP, WebRTC, or similar) is a big plus. 2-3+ years of experience Strong software engineering experience with Node.js and TypeScript you will be writing and shipping production code. Hands-on experience with AI agents and prompt engineering ( Open .cx is AI-native; this is core to the role). Previous customer-facing technical work: onboarding, debugging integrations, or similar in a SaaS environment. Good understanding of (or fast ability to learn) helpdesk APIs: Zendesk, Intercom, HubSpot, etc. Excellent English communication clear writing and confident speaking on video calls with enterprise stakeholders. Ability to operate effectively in a fast-moving startup: speed, customer impact, and getting things done. Able to be working with customers across US, EU, MENA and GCC time zones. Benefits What We Offer YC-backed with real traction we are in-market, growing, and trusted by enterprise names you know. Outsized career trajectory early team members grow into leadership as we scale globally. Real ownership your work will be seen, felt, and talked about company-wide. High-trust team no politics, no bureaucracy; we move fast and support each other. Competitive compensation top-of-market salary plus equity and full benefits. Originally posted on Himalayas

关于Open Open .cx是AI客户体验平台，自动化支持、外呼、销售和客户理解，专为无法承受缓慢、昂贵或平庸支持的企业而构建。我们为MoneyGram、Mollie、TicketSwap和More.com等公司自动化超过80%的交互，以快速思考且感觉像人类的AI大规模处理语音、电子邮件和网络。我们获得Y Combinator、Pioneer Fund、X by Unifonic的支持。我们最近筹集了$7M+，正从初创公司加速成为全球规模化企业。我们的客户替换整套遗留工具栈，将支持成本降低最多12倍，并为他们自己的客户提供显著更好的体验。我们是一个小型、高产出的团队，快速交付，直接与客户合作，并真正关心我们正在构建的产品。 职位 我们正在招聘一名Customer Engineer，作为我们企业客户与Open .cx产品之间的直接技术桥梁。这是一个动手工程角色，具有大量客户接触——不是纯支持，也不是纯内部开发。该角色专注于我们的语音栈：帮助企业客户启动、调试和扩展AI电话代理。您将通过Slack或视频通话快速响应客户查询，主导入职和实施，调试包括第三方集成在内的复杂问题，并直接在我们的Node.js + TypeScript代码库中交付修复或增强。Prompt engineering是该角色的重要部分——您将每天帮助客户充分利用我们AI代理的能力。 您将做什么 主要技术联系人：快速响应客户查询，参加视频通话，并端到端负责解决。 主导技术入职：指导企业客户完成设置、配置以及与Zendesk、Intercom、HubSpot等工具的集成。 调试与故障排除：诊断并解决实时客户环境中的复杂问题。 交付代码：直接在Node.js / TypeScript代码库中实施修复、集成增强和小功能。 与产品工程协作：分享客户背景，升级系统性问题，并帮助确定团队下一步构建内容的优先级。 发展平台专长：建立对我们AI代理和prompt engineering的深入知识，以便有效建议客户优化其支持运营。 记录并扩展知识：记录 recurring issues、解决方案和集成模式，以加强内部知识和客户资源。 要求 我们在寻找什么 具有telephony或语音系统经验（SIP、WebRTC或类似）是很大的加分项。 2-3+年经验 具备Node.js和TypeScript的强软件工程经验——您将编写并交付生产代码。 具有AI agents和prompt engineering的动手经验（Open .cx是AI-native；这是该角色的核心）。 previous customer-facing technical work：在SaaS环境中进行入职、调试集成或类似工作。 对helpdesk APIs有良好理解（或快速学习能力）：Zendesk、Intercom、HubSpot等。 优秀的英语沟通能力——清晰的写作能力以及在视频通话中与企业利益相关者自信发言。 能够在快速发展的初创公司中有效运作：速度、客户影响力和把事情做成。 能够与美国、欧盟、MENA和GCC时区的客户合作。 福利 我们提供什么 由YC支持并具有真实 traction——我们已进入市场、正在增长，并受到您熟知的企业名称信任。 超常的职业发展轨迹——早期团队成员随着我们全球扩展成长为领导者。 真正的所有权——您的工作将在全公司范围内被看到、感受到并被谈论。 高信任团队——没有政治，没有官僚主义；我们快速行动并相互支持。 有竞争力的薪酬——市场顶级薪资加股权和完整福利。 最初发布于Himalayas

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