Field Service Technician III (US Remote)

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Field Service Technician About Nortek Data Center Cooling Nortek Data Center Cooling builds systems that keep modern data centers running — from liquid cooling to large scale air solutions. Our work supports some of the world’s most demanding AI and hyperscale environments, and we solve those challenges with engineering depth and practical execution. We keep things simple here. We communicate early, stay close to the details, and follow through. When issues come up, we address them directly, not with layers of process. Customers count on us because we do what we say and we keep projects moving. Our culture is hands on and collaborative. People take ownership, move quickly, and help each other. If you like working with teammates who are straightforward and accountable, you’ll feel at home. With the backing of Madison Air, we have the scale, stability, and manufacturing footprint to support complex, high growth programs. Position Summary As our Service Technician – Data Center Service, you will work with warranty related service issues for our Datacenter product line. Provide service, guidance and technical expertise to end users and outside sales representatives. Position Key Attributes Ability to personally live safe and hold themselves and other team members accountable by having their back in support of our Safety core value. Has integrity, works transparently and recognized for treating others with respect. Takes accountability to create and execute solutions that deliver desired results and can “own it” in a Performance Driven Culture. Works collaboratively as one team in a Teamwork culture. Enjoys embracing and igniting change as a catalyst for improvement. A “builder” who is comfortable in a continuous improvement culture. Can thrive in a “legacy now” culture in which we strive to do the right thing for the company today, even if it is the hard thing, and leave behind a stronger company for the next generation of employees. Position can be based at any US location Position Responsibilities Commission, repair, and service mechanical and electrical equipment associated with new Data Center Cooling projects. Review work orders, blueprints, schematic diagrams and related materials to determine tasks to be performed, tools, equipment, and parts needed for installation or repair. Demonstrate experience in managing challenging jobs with the objective to mitigate the impact on customer’s building/experience while also minimizing the financial burden on the company. This requires working with multiple entities on a job – building owners, general and mechanical contractors, engineers, and local servicing contractors. Consult with engineering and manufacturing personnel to resolve unusual problems in system operation and maintenance. Provide superior customer service to both internal and external customers while maintaining a professional appearance and demeanor. May advise management regarding customer satisfaction, product performance, and suggestions for product improvements. Position Qualifications Requirements High school diploma or equivalent Three to five years’ experience in installation, maintenance, and troubleshooting; HVAC servicing or similar electromechanical experience preferred Ability to travel ~85% of the time to various job sites for commissioning and warranty work Superior analytical skills and attention to detail Ability to read and interpret blueprints, plans, and manuals Ability to stay on project through root cause analysis Excellent customer service skills with desire to exceed internal and external customer expectations Ability to work independently in a timely manner, ensuring job is completed correctly with outside technicians and ability to follow up on parts delivery Preferred Trade/technical school or certification a plus Product experience with industrial HVAC equipment or similar electromechanical products preferred Strong experience in Microsoft Excel and Word Intermediate experience with commercia

现场服务技术员 关于 Nortek Data Center Cooling Nortek Data Center Cooling 构建维持现代数据中心运行的系统——从液冷到大规模空气解决方案。我们的工作支持世界上一些最严苛的 AI 和超大规模环境，我们以深厚的工程能力和务实的执行力来应对这些挑战。我们在这里保持简单。我们尽早沟通，紧贴细节，并坚持到底。当问题出现时，我们直接解决，而不是通过层层流程。客户信赖我们，因为我们说到做到，并让项目持续推进。我们的文化是亲力亲为和协作的。人们承担责任，快速行动，互相帮助。如果你喜欢与直率且负责任的队友一起工作，你会感到宾至如归。在 Madison Air 的支持下，我们拥有规模、稳定性和制造布局来支持复杂、高增长的项目。 职位概述 作为我们的服务技术员——数据中心服务，你将处理我们数据中心产品线的保修相关服务问题。向最终用户和外部销售代表提供服务、指导和技术专业知识。 职位关键特质 能够亲身践行安全，并通过支持他人来让自身和其他团队成员承担责任，以践行我们的安全核心价值。诚实正直，透明工作，并因尊重他人而受到认可。承担责任，创建并执行交付预期结果的解决方案，并能在绩效驱动文化中“own it”。在团队合作文化中作为一个团队协作。乐于拥抱并点燃变革，将其作为改进的催化剂。一位在持续改进文化中感到自在的“建设者”。能够在“legacy now”文化中茁壮成长，在这种文化中，我们努力在今天为公司做正确的事，即使那是困难的事，并为下一代员工留下一个更强大的公司。 职位可设在美国任何地点 职位职责 调试、维修和保养与新的数据中心冷却项目相关的机械和电气设备。审查工单、蓝图、 schematic diagrams 和相关材料，以确定要执行的任务、安装或维修所需的工具、设备和零件。展示管理具有挑战性工作的经验，目标是减轻对客户建筑/体验的影响，同时最大限度地减少公司的财务负担。这需要与工作中的多个主体合作——建筑业主、总承包商和机械承包商、工程师以及当地服务承包商。与工程和制造人员协商，以解决系统运行和维护中的异常问题。为内部和外部客户提供卓越的客户服务，同时保持专业的外表和举止。可就客户满意度、产品性能和产品改进建议向管理层提供建议。 职位资格要求 高中文凭或同等学历 三到五年安装、维护和故障排除经验；优先考虑 HVAC 服务或类似机电经验 能够约 85% 的时间出差到各个工作现场进行调试和保修工作 出色的分析能力和对细节的关注 能够阅读和解释蓝图、计划和手册 能够通过根本原因分析坚持推进项目 出色的客户服务技能，渴望超越内部和外部客户的期望 能够及时独立工作，确保与外部技术员正确完成工作，并能够跟进零件交付 优先考虑贸易/技术学校或认证 优先考虑具有工业 HVAC 设备或类似机电产品经验 丰富的 Microsoft Excel 和 Word 经验 中级商业经验

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