Product Engineer, Telephony

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About Open Open is building the category of AI-native customer communication. For decades, companies have managed customer conversations through ticketing systems, helpdesks, call centers, and fragmented automation tools. These systems were built to help humans process customer requests. We believe that era is ending. The next generation of customer communication will be run by intelligent agents that can understand customers, reason across company knowledge and systems, take action, and communicate proactively, not just wait for customers to reach out. Open is the platform for that new world. Companies use Open to deploy autonomous AI agents across chat, email, WhatsApp, and voice, both inbound and outbound. These agents can resolve support requests, follow up with customers, recover missed opportunities, re-engage leads, trigger conversations at the right moment, and execute complex customer-facing workflows end to end. Open does not just help companies respond faster. It gives them an intelligent communication layer that can decide when to engage, what to say, what action to take, and how to move the customer forward. Over time, customer communication will stop being a collection of tickets and campaigns managed by separate systems. It will become one intelligent layer that continuously understands, acts, and communicates on behalf of the company. Our ambition is to make Open the default infrastructure through which companies communicate with their customers. Not another helpdesk. The system of intelligence for customer communication. We are backed by Y Combinator, SpaceTime, and Pioneer Fund. The Role Product Engineers at Open own problems end-to-end: from spotting an opportunity, to talking directly with users, to shipping the feature in production with no layers in between, no hand-off culture. You are a full-stack owner. This role focuses on our telephony platform: phone numbers, SIP, call routing, and keeping enterprise voice traffic reliable at scale. You will work on a genuinely hard product, AI customer experience infrastructure used by enterprises at scale across Europe, the US, and the GCC. The codebase is React + TypeScript throughout. The problems are real, the users are live, and the impact is measurable and scalable. If you want to work somewhere that trusts engineers to think, decide, and ship then look no further! What You'll Do Identify product opportunities: Spot gaps or improvements before anyone asks you to. Bring proposals, not just execution. Talk to users directly: Understand problems by speaking with the people experiencing them. No layers, no filtered requirements. Ship features end-to-end: Plan, prioritise, and implement full-stack features (React + TypeScript) from concept to production. Own quality: Code reviews, testing, performance, reliability this is your product as much as anyone's. Collaborate closely: Work with the Customer Engineering team to incorporate real user feedback into what you build next. Requirements What We're Looking For Experience with telephony or real-time communication systems (SIP, WebRTC, or similar) is a big plus. 3+ years of experience building and shipping software products. Strong TypeScript and React you are comfortable owning a full-stack feature without hand-holding. Product instinct you can look at a workflow and know what to fix, not just implement what you are told. Speed and quality in balance you ship fast without leaving messes. Willingness to talk to customers and let reality shape your priorities. Benefits What We Offer Top-of-market compensation. Full health insurance. Equity participation we want you building this like you own it. Direct collaboration with world-class engineers at a YC-backed company with real enterprise traction. We are a small team. Every engineer here matters enormously. If you are the type who thrives with real ownership and real impact, Let’s talk. Originally posted on Himalayas

关于Open Open正在构建AI原生客户沟通这一类别。几十年来，公司通过工单系统、帮助台、呼叫中心和碎片化自动化工具来管理客户对话。这些系统是为了帮助人类处理客户请求而构建的。我们相信那个时代正在结束。下一代客户沟通将由智能代理运行，它们能够理解客户、跨公司知识和系统进行推理、采取行动并主动沟通，而不仅仅是等待客户联系。Open是面向这个新世界的平台。公司使用Open在聊天、电子邮件、WhatsApp和语音中部署自主AI代理，涵盖呼入和呼出。这些代理可以解决支持请求、跟进客户、挽回错失的机会、重新激活潜在客户、在合适的时机触发对话，并端到端执行复杂的面向客户的 workflow。Open不仅仅帮助公司更快地响应。它为他们提供了一个智能沟通层，可以决定何时参与、说什么、采取什么行动，以及如何推动客户前进。随着时间的推移，客户沟通将不再是分散系统管理的工单和活动的集合。它将成为一个智能层，代表公司持续理解、行动和沟通。我们的目标是让Open成为公司与客户沟通的默认基础设施。不是另一个帮助台。而是客户沟通的智能系统。我们获得Y Combinator、SpaceTime和Pioneer Fund的支持。职位介绍 Open的产品工程师端到端负责问题：从发现机会，到直接与用户交谈，再到将功能交付到生产环境，中间没有层级，没有交接文化。你是全栈负责人。该职位专注于我们的电话平台：电话号码、SIP、呼叫路由，并确保企业语音流量在大规模下保持可靠。你将致力于一个真正困难的产品——被欧洲、美国和海湾地区企业大规模使用的AI客户体验基础设施。代码库全程采用React + TypeScript。问题是真实的，用户是活跃的，影响是可衡量且可扩展的。如果你想在一个信任工程师去思考、决策和交付的地方工作，那就不用再找了！你将做什么 识别产品机会：在任何人要求你之前发现差距或改进点。带来提案，而不仅仅是执行。直接与用户交谈：通过与正在经历问题的人交流来理解问题。没有层级，没有经过过滤的需求。端到端交付功能：从概念到生产，规划、确定优先级并实现全栈功能（React + TypeScript）。对质量负责：代码审查、测试、性能、可靠性——这是你的产品，就像它是任何人的产品一样。紧密协作：与Customer Engineering团队合作，将真实用户反馈纳入你接下来构建的内容中。要求 我们在寻找什么 具有电话或实时通信系统（SIP、WebRTC或类似技术）经验者将是一个很大的加分项。3年以上构建和交付软件产品的经验。扎实的TypeScript和React——你能够独立负责一个全栈功能，而不需要手把手指导。产品直觉——你能够查看一个workflow并知道该修复什么，而不仅仅是实现别人告诉你的内容。速度与质量平衡——你交付得快，同时不会留下烂摊子。愿意与客户交谈，并让现实塑造你的优先级。福利 我们提供什么 市场顶级薪酬。全额健康保险。股权参与——我们希望你能像拥有它一样来构建它。与一家拥有真实企业客户牵引力的YC支持公司的世界级工程师直接合作。我们是一个小团队。这里的每一位工程师都极其重要。如果你是那种在真正 ownership 和真正影响力中如鱼得水的人，让我们谈谈。最初发布于Himalayas

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