Number Operations Specialist

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Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall ’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence. Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines. At Aircall , you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth. How we work at Aircall : We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here. We are looking for a detail-oriented and eager-to-learn Number Operations Specialist (Entry Level) to join our Number Operations team. In this role, you will help manage the process of transferring telephone numbers between carriers, ensuring accuracy, compliance, and a smooth experience for our customers. You'll support porting-related requests, number purchasing, Caller ID, and A2P 10DLC SMS registration inquiries, working closely with internal teams, customers, and external carriers to resolve issues. This is a great opportunity to build a foundation in telecom operations — full training will be provided. Qualifications: Strong attention to detail and ability to manage multiple tasks at once Good written and verbal communication skills Comfortable learning new software tools (CRM/ticketing systems such as Zendesk or Jira) Eagerness to learn about telecom, VoIP, and number portability processes No prior telecom experience required — training provided Skills Competencies: Organized with good time management Problem-solving mindset with a customer-first attitude Willingness to ask questions and escalate issues appropriately Team player who collaborates well across departments Interest in working with data and spotting patterns over time Why join us? 🚀 Key moment to join Aircall in terms of growth and opportunities 💆‍♀️ Our people matter, work-life balance is important at Aircall 📚 Fast-learning environment, entrepreneurial and strong team spirit 🌍 45+ Nationalities: cosmopolite multi-cultural mindset 💵 Competitive salary package benefits 🏨 Medical, dental, and vision insurance is 100% covered 📈 401k plan with company matching! ✈️ Unlimited PTO — take the time you need to come to work feeling great! ⭐️ Wellness, internet, and childcare reimbursements 💚 Generous parental leave policy DE I Statement: At Aircall , we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above

Aircall是一个独角兽级别的AI驱动客户通信平台，全球超过22，000家公司使用它来推动收入增长、更快解决问题并扩展面向客户的团队。我们正在通过将语音、SMS、WhatsApp和AI整合到一个无缝工作空间中，重新定义客户通信。我们的发展势头源于一个简单的理念：帮助团队更聪明地工作，而不是更辛苦地工作。Aircall的AI Voice Agent自动处理常规通话，AI Assist简化通话后工作，AI Assist Pro提供实时指导，让人们能够发挥最佳水平。结果是更高的收入、更快的解决速度和能够自信扩展的团队。Aircall总部位于巴黎（我们的欧洲总部），在北美以西雅图为锚点（我们的北美总部）拥有强大的影响力，并在马德里、伦敦、柏林、旧金山、纽约市、悉尼和墨西哥城设有团队。我们打造了客户喜爱的产品和快速扩张的业务，背后有世界级投资者的支持，并由多条产品线上的快速AI创新驱动。在Aircall，你将加入一家处于发展中的公司。我们雄心勃勃、以产品为驱动、以执行为核心，具有可见的影响力、快速的决策和真实的增长。我们在Aircall的工作方式：我们以客户为中心、以数据为驱动，并专注于交付有意义的成果。我们重视主人翁精神、持续学习和有思考的速度。如果你在一个信任和影响力至关重要的协作、快节奏环境中如鱼得水，你会在这里找到归属感。我们正在寻找一位注重细节且渴望学习的号码运营专员（入门级）加入我们的号码运营团队。在这个角色中，你将帮助管理电话号码在运营商之间的转移流程，确保准确性、合规性，并为我们的客户提供顺畅的体验。你将支持与携号转网相关的请求、号码购买、主叫ID以及A2P 10DLC SMS注册咨询，与内部团队、客户和外部运营商紧密合作以解决问题。这是一个在电信运营领域打下基础的绝佳机会——将提供全面培训。资格要求：高度注重细节，能够同时管理多项任务良好的书面和口头沟通能力乐于学习新的软件工具（CRM/工单系统，如Zendesk或Jira）渴望了解电信、VoIP和号码携号转网流程无需 prior 电信经验——提供培训技能胜任力：有条理，具备良好的时间管理能力以客户为先的解决问题思维愿意提问并适当升级问题具有团队精神，能够跨部门良好协作有兴趣处理数据并随时间发现规律为什么加入我们？🚀 加入Aircall的关键增长和机会时刻💆‍♀️ 我们重视员工，在Aircall工作与生活的平衡很重要📚 快速学习的环境、创业精神和强大的团队精神🌍 45+国籍：国际化多元文化思维💵 有竞争力的薪资套餐福利🏨 医疗、牙科和视力保险100%覆盖📈 401k计划并提供公司匹配！✈️ 无限带薪休假——需要时间让自己以最佳状态投入工作！⭐️ 健康、网络和育儿报销💚 慷慨的育儿假政策DE I声明：在Aircall，我们相信多样性、公平和包容——无论出身、身份、背景和取向——是我们旅程的核心。我们为在企业内促进积极包容以培养所有人的强烈归属感而自豪。我们正在努力创造一个充满多元化人才的地方，让他们能够相互丰富和学习。我们致力于确保每个人不仅在桌边有一席之地，而且通过提供平等的发展和成长机会，在桌边受到重视和尊重。我们将不断挑战自己，确保我们践行关于多样性、公平和包容的雄心，并保持这一对话的开放性。以上

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