IT Technician

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POSITION: IT Technician Regular Duties: Responds to support requests via multiple sources such as phone and email. Enters call data into the tracking system. Interacts with clients in a courteous and professional manner. Configures, installs and troubleshoots PCs, peripheral equipment, and other personal computing devices both through remote control tool and on desk side. Troubleshoots and diagnoses escalated problems by evaluating multiple options using checklists and guides. Seeks technical assistance or escalates problem, when necessary. Implements predetermined software or hardware changes to rectify any issues. Identifies recurring issues impacting service(s) and alerts Tier II / Purchaser IT Team members. Provide support on Microsoft Office 2016 (Word, Excel and PowerPoint) Configure and troubleshoot Clients Laptop and personal laptops with the Banks Remote Access tool such as Cisco AnyConnect and MyConnect. Provide Audio Videoconference technical support (including weekends, before office hours and after hours as needed) Adds or upgrades and configures Printers, Scanners, Multi-function printing devices, Digital Senders and related equipment. Provide home office support to The WB Country Manager and IFC Resident Representative (e.g. Laptop, desktop, printer, vc and audio equipment, power backup system etc.). Issue/receive cell phones, SecurID tokens, satellite phones and other accessories from pool to staff and update inventory. Works with basic infrastructure products and basic networking products. Provides maintenance and support for basic client products, peripherals, network and physical moves, document network configurations and diagrams. On-site or off-site Workshop/Seminar/Conference support for operating multimedia projector, conference room audio visual equipments (microphones, mixer, speakers etc.) and along with other IT support services Configure and troubleshoot Clients handheld devices such as iPad, iPhone and Android devices with external network such as GSM data and WiFi Internet to synchronize Bank email and calendar. Follows Standard Operating Procedures and demonstrates commitment to achieve SLA goals of the team. Minimum Requirement : Bachelor degree in Computer Science or Information System Management with minimum three (3) years of experience OR equivalent work experience with minimum of five (5) years in the Information Technology support field preferably in development organization. In-depth understanding of information technology systems which includes common computer applications, standard operating system and desktop software including but not limited to Microsoft Windows 10 and O365. Strong Hands-on experience in resolving common problems in the area of Computer hardware, Remote Access and Network communications. Experience with Lenovo, Dell, Cisco and Cannon/HP printing and scanning hardware. Industry certifications like A+ and MCSE etc. preferred ITIL Foundation Certification is desirable. Communication and Customer Service : Excellent communication skills, fluency both in Khmer and English (note: all candidates will be evaluated on their English capabilities both verbal and written during the screening). Ability to work in a team environment and across organizational boundaries, as well as to handle multiple tasks, and coordinate with outside vendors. Superior customer service approach to dealing with people at all levels in an organization. Proven ability to work alone and in a team environment Good problem-solving skills with attention to detail. Reliable, highly motivated with a positive attitude. Benefits: Rand Salaries: 1400$, and annual evaluation and promotion is available. Work day: 5days Per Week Holidays and leave: Following the Sub Decree of World Bank Policy Maternity Leave: Following the Labor law of Cambodia Seniority payment: Following the Labor law of Cambodia Vocational Training NSSF insurance: Following the Labor law of Cambodia Originally posted on Himalayas

职位：IT技术员 常规职责： 响应通过电话和电子邮件等多种渠道提出的支持请求。将通话数据录入跟踪系统。以礼貌和专业的态度与客户互动。通过远程控制工具和现场方式配置、安装和排查PC、外围设备及其他个人计算设备的故障。通过使用检查清单和指南评估多种方案，排查和诊断升级的问题。必要时寻求技术援助或升级问题。实施预定的软件或硬件变更以纠正任何问题。识别影响服务的反复出现的问题，并提醒Tier II / 采购方IT团队成员。提供Microsoft Office 2016（Word、Excel和PowerPoint）的支持。使用银行远程访问工具（如Cisco AnyConnect和MyConnect）配置和排查客户笔记本电脑和个人笔记本电脑的故障。提供音频视频会议技术支持（包括周末、办公时间前和下班后，按需提供）。添加或升级并配置打印机、扫描仪、多功能打印设备、数字发送器及相关设备。为世界银行国家经理和IFC驻地代表提供家庭办公支持（例如笔记本电脑、台式机、打印机、视频会议和音频设备、备用电源系统等）。从库存池向员工发放/回收手机、SecurID令牌、卫星电话及其他配件，并更新库存记录。使用基础基础设施产品和基础网络产品。为基础客户产品、外围设备、网络和物理搬迁提供维护和支持，记录网络配置和拓扑图。为多媒体投影仪、会议室音视频设备（麦克风、调音台、扬声器等）提供现场或非现场的研讨会/讲座/会议支持，以及其他IT支持服务。配置和排查客户手持设备（如iPad、iPhone和Android设备）通过外部网络（如GSM数据和WiFi互联网）同步银行电子邮件和日历的故障。遵循标准操作程序，并展现对实现团队SLA目标的承诺。 最低要求： 计算机科学或信息系统管理学士学位，至少三（3）年经验，或同等 work experience，至少五（5）年在信息技术支持领域（最好是在发展组织中）的经验。深入理解信息技术系统，包括常见计算机应用、标准操作系统和桌面软件，包括但不限于Microsoft Windows 10和O365。在解决计算机硬件、远程访问和网络通信领域的常见问题方面具有丰富的实操经验。具有Lenovo、Dell、Cisco和Cannon/HP打印和扫描硬件的经验。优先考虑拥有A+和MCSE等行业认证。ITIL Foundation认证为佳。 沟通和客户服务： 出色的沟通能力，高棉语和英语流利（注：所有候选人在筛选过程中都将对其英语口头和书面能力进行评估）。能够在团队环境中跨组织边界工作，以及处理多项任务并与外部供应商协调。以卓越的客户服务方式与组织各层级人员打交道。已证明的独立工作和团队合作能力。良好的问题解决能力，注重细节。可靠、高度积极主动，态度积极。 福利： 薪资：1400美元，并提供年度评估和晋升机会。工作日：每周5天。假期和休假：遵循世界银行政策的Sub Decree。产假：遵循柬埔寨劳动法。工龄津贴：遵循柬埔寨劳动法。职业培训NSSF保险：遵循柬埔寨劳动法。 原发布于Himalayas

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