Family Support Educator - Houston, TX

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About Acadia Pharmaceuticals Acadia is committed to turning scientific promise into meaningful innovation that makes the difference for underserved neurological and rare disease communities around the world. Our commercial portfolio includes the first and only FDA-approved treatments for Parkinson’s disease psychosis and Rett syndrome. We are developing the next wave of therapeutic advancements with a robust and diverse pipeline that includes mid- to late-stage programs in Alzheimer’s disease psychosis and Lewy body dementia psychosis, along with earlier-stage programs that address other underserved patient needs. At Acadia, we’re here to be their difference. Seeking talent near: Houston, TX Position Summary: Provide expert field-based patient education and support throughout the treatment journey for the Rett community. Responsible for serving as a dedicated point of contact to Rett families for their on-label, clinical education-related questions about disease state and product education. This role will primarily engage with caregivers and families, healthcare professionals (if and when appropriate), and local communities to help patients progress in their healthcare journey. The Family Support Educator will help patients successfully start and stay on therapy. Primary Responsibilities: Provide disease state, product, and ongoing therapy management education upon request, in consumer friendly language to the Rett community, which may include patients, caregivers, and/or other care team members. Caregiver engagement may take place before, during, and after therapy initiation, through various formats, including in-person, telephonic, and/or virtual interactions. Determine individual needs of patients and caregivers, and serve as an ongoing resource to provide appropriate education and resources accordingly, throughout the various stages of the patient journey. Collaborates with and provides support for the entire assigned territory, which consists of multiple internal cross-functional partners (Marketing, Sales, Patient Access Team, Medical Affairs, Advocacy, and others), and may require coverage of multiple states. Supports and communicates educational opportunities with cross functional partners, as appropriate. Possess expert knowledge and provide insights to internal stakeholders including, but limited to, training leads, marketing partners, advocacy, medical and leadership, in an effort to develop tools and resources to address educational gaps, enhance disease state education, and therapy management strategies to patient families/caregivers. Demonstrate deep knowledge of disease state, product, and Acadia Customer Support Programs, such as Hub-related and Patient Assistance Programs, and ambassador speaker programs, etc. May moderate, lead and present caregiver speaker programs as needed, and attend community events within assigned territory. Provide in-service to physician offices reactively, to educate about the Family Support Educator role, patient support resources provided to caregivers, pre and post enrollment in the program, and foster a dialogue between caregivers and healthcare providers. Identify and execute on opportunities to provide leadership within the Family Support Educator team and with cross functional partners. May provide formal mentorship and/or development opportunities with new Family Support Educator team members, and/or to cross functional colleagues interested in Patient Support Services. Identify training and development opportunities related to Patient Support Services and the broader organization. Ensures that all actions, both internally and externally, working on Acadia’s behalf are in compliance with all laws, regulations, policies and demonstrates Acadia values. Education Experience: Bachelor’s degree, with an emphasis in life sciences preferred. RN,MSN, MBA is a plus To qualify for Family Support Educator requires 5+ years of relevant experience in Pharmaceutical Industry, Patient Acces

关于Acadia Pharmaceuticals Acadia致力于将科学前景转化为有意义的创新，为全球服务不足的神经系统和罕见疾病群体带来改变。我们的商业产品组合包括首个且唯一获得FDA批准的帕金森病精神病和Rett综合征治疗方法。我们正在开发下一波治疗进展，拥有强大且多元化的管线，包括阿尔茨海默病精神病和路易体痴呆精神病的 mid- to late-stage 项目，以及针对其他服务不足患者需求的早期项目。在Acadia，我们在这里为他们带来改变。 寻求人才地点：德克萨斯州休斯顿 职位摘要：在整个治疗旅程中为Rett群体提供专业的现场患者教育和支持。负责作为Rett家庭的专属联系人，解答他们关于疾病状态和产品教育的标签内、临床教育相关问题。该角色将主要与护理人员和家庭、医疗保健专业人员（在适当情况下）以及当地社区互动，帮助患者在医疗保健旅程中取得进展。家庭支持教育者将帮助患者成功开始并坚持治疗。 主要职责：应请求以消费者友好的语言向Rett群体提供疾病状态、产品和持续治疗管理教育，该群体可能包括患者、护理人员和/或其他护理团队成员。护理人员参与可能在治疗开始前、期间和之后进行，通过多种形式，包括面对面、电话和/或虚拟互动。确定患者和护理人员的个人需求，并作为持续资源，在患者旅程的各个阶段提供相应的教育和资源。与整个指定区域合作并提供支持，该区域由多个内部跨职能合作伙伴（营销、销售、患者准入团队、医疗事务、倡导和其他）组成，可能需要覆盖多个州。酌情支持并与跨职能合作伙伴沟通教育机会。拥有专家知识并向内部利益相关者提供见解，包括但不限于培训负责人、营销合作伙伴、倡导、医疗和领导层，以开发工具和资源来弥补教育差距、增强疾病状态教育以及为患者家庭/护理人员制定治疗管理策略。展示对疾病状态、产品和Acadia客户支持计划（如Hub相关和患者援助计划以及大使演讲计划等）的深入了解。根据需要可能主持、领导和呈现护理人员演讲计划，并参加指定区域内的社区活动。被动地向医生办公室提供 in-service，教育关于家庭支持教育者角色、向护理人员提供的患者支持资源、项目注册前后的情况，并促进护理人员与医疗保健提供者之间的对话。识别并执行在家庭支持教育者团队内以及与跨职能合作伙伴提供领导力的机会。可能为新家庭支持教育者团队成员和/或对患者支持服务感兴趣的跨职能同事提供正式指导和/或发展机会。识别与患者支持服务和更广泛组织相关的培训和发展机会。确保代表Acadia进行的所有内部和外部行动均符合所有法律、法规、政策，并体现Acadia价值观。 教育经验：学士学位，生命科学优先。RN、MSN、MBA为加分项 要符合家庭支持教育者资格，需要在制药行业、患者准入方面拥有5年以上相关经验

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