Life Sciences Product Liaison Director (Veeva Expert)

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To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce 's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce . The Product Liaison Director for Agentforce Life Sciences (AFLS) is dedicated to elevating the success of our customer software implementations. In this role, you will bridge the gap between product engineering and field execution, implementing best practices and tools that accelerate deployments while ensuring top-tier quality. Acting as the primary connection point among Salesforce Professional Services, SI Partners, customers, and our internal Product teams, you will leverage your deep technical and industry expertise to drive innovation and streamline complex integrations. Key Responsibilities Design, pilot, and scale AI-driven implementation playbooks and automation tools to streamline data and process transformations (e.g., from Veeva Vault to Agentforce Life Sciences). Establish standardized methodologies using generative AI platforms to reduce manual effort during complex system integrations. Evaluate and continuously refine implementation tools based on direct feedback from field deployments. Scale Product and Industry Expertise Create reusable implementation assets, reference architectures, and training modules to build capability across our internal teams and SI Partner ecosystem. Serve as the primary subject matter expert, fostering collaboration between product engineering, field consultants, and customer implementation teams. Develop and deliver targeted technical enablement workshops and field guides to continuously upskill global teams. Facilitate Solution Design and Technical Discovery Lead technical discovery sessions to identify common requirements and integration needs across core commercial Life Sciences use cases. Partner closely with Product Management to prioritize feature enhancements based on implementation trends and high-impact customer needs. Publish solution blueprints and configuration best practices for recurring workflows to minimize the need for custom development. Deliver Measurable Impact Consistently develop and deploy implementation accelerators and process improvements that measurably reduce time-to-value for customers. Lead regular internal and external enablement sessions to drive adoption of best practices. Drive continuous improvement in global Solution Design implementation assessment scores and support overall growth goals for the Life Sciences portfolio. Required Qualifications Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or related technical field, or equivalent practical experience. 10+ years of software implementation and integration experience within the Life Sciences industry. Demonstrated, focused expertise in designing and implementing Veeva Vault CRM solutions. Proven track record of developing scalable implementation methodologies, best practices, and technical tools that improve project outcomes. Preferred Qualifications Applied experience using leading AI platforms (e.g., Claude, ChatGPT, Cursor) to develop software implementation tools, scripts, or operational accelerators. Experience managing, collaborating with, or leading offshore software development teams. Strong familiarity with the Salesforce platform and its broader

为了获得最佳的候选人体验，请在12个月内最多申请3个职位，以确保您没有重复投递。职位类别：客户成功。职位详情。关于Salesforce。Salesforce是排名第一的AI CRM，人与智能体携手推动客户成功。在这里，雄心与行动相遇。技术与信任相遇。创新不是流行语——它是一种生活方式。我们所熟知的工作世界正在改变，我们正在寻找Trailblazers，他们热衷于通过AI改善商业和世界，推动创新，并将Salesforce的核心价值观置于一切的核心。准备好在引领智能体时代劳动力转型的公司提升您的职业生涯了吗？您来对地方了！Agentforce是AI的未来，而您是Salesforce的未来。Agentforce生命科学（AFLS）的产品联络总监致力于提升我们客户软件实施的成功。在这一角色中，您将弥合产品工程与现场执行之间的差距，实施最佳实践和工具，以加速部署同时确保顶级质量。作为Salesforce Professional Services、SI合作伙伴、客户与我们内部产品团队之间的主要连接点，您将利用深厚的技术和行业专业知识来推动创新并简化复杂集成。主要职责。设计、试点和扩展AI驱动的实施手册和自动化工具，以简化数据和流程转型（例如，从Veeva Vault到Agentforce Life Sciences）。使用生成式AI平台建立标准化方法论，以减少复杂系统集成期间的人工工作量。根据现场部署的直接反馈评估并持续优化实施工具。扩展产品和行业专业知识。创建可复用的实施资产、参考架构和培训模块，以在我們的内部团队和SI合作伙伴生态系统中构建能力。担任主要主题专家，促进产品工程、现场顾问和客户实施团队之间的协作。开发和交付有针对性的技术赋能研讨会和现场指南，以持续提升全球团队的技能。促进解决方案设计和技术探索。领导技术探索会议，以识别核心商业生命科学用例中的常见需求和集成需求。与产品管理紧密合作，根据实施趋势和高影响力客户需求确定功能增强的优先级。为重复性工作流发布解决方案蓝图和配置最佳实践，以最大限度地减少定制开发的需求。交付可衡量的影响。持续开发和部署实施加速器和流程改进，以可衡量地缩短客户的实现价值时间。领导定期的内部和外部赋能会议，以推动最佳实践的采用。推动全球解决方案设计实施评估分数的持续改进，并支持生命科学产品组合的整体增长目标。必备资格。计算机科学、软件工程、信息技术或相关技术领域的学士学位，或同等实践经验。10年以上生命科学行业软件实施和集成经验。在设计和实施Veeva Vault CRM解决方案方面具有明确、专注的专业知识。在开发可扩展的实施方法论、最佳实践和技术工具以改善项目成果方面有可靠的成功记录。优先资格。具有使用领先AI平台（例如，Claude、ChatGPT、Cursor）开发软件实施工具、脚本或运营加速器的应用经验。具有管理、协作或领导离岸软件开发团队的经验。非常熟悉Salesforce平台及其更广泛的

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