Portfolio Delivery Leader - Public Sector/ PubSec

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To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce 's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce . The Portfolio Delivery Leader (PDL) is a senior individual contributor within Salesforce Professional Services’ Delivery Account Management (DAM) function, supporting the nonprofit and nongovernmental organization (NGO) market within the Public Sector operating unit. The PDL is accountable for delivery health, financial performance, and executive customer relationships across a defined portfolio of paid engagements and approved investment commitments. They ensure that what Salesforce commits to can be staffed, delivered, and measured against clear customer outcomes at the agreed margin. Working across sales, solutioning, delivery, and resource management, the PDL validates deals before contract execution, identifies risks early, drives recovery when delivery is at risk, and connects successful delivery to long-term account growth. They bring an understanding of mission-driven organizations, where funding constraints, stakeholder expectations, and program impact shape delivery decisions. The PDL leads through influence, setting portfolio priorities and holding cross-functional owners accountable for decisions and corrective actions. Engagement teams own day-to-day project execution; the PDL owns portfolio oversight and intervention. The role allocates approximately 50% of time to direct customer engagement and 50% to portfolio governance, financial oversight, and resource strategy. A 25% utilization target sits within this overall allocation. Your Impact Own portfolio health. Maintain an accurate, forward-looking view of every engagement. Identify emerging risks, challenge unsupported status assessments, and drive corrective actions with clear owners, deadlines, and measurable results. Ensure deals are ready for delivery. Own Level 3 delivery sign-off within established approval governance. Validate customer outcomes, scope, success criteria, estimates, dependencies, staffing mix, and margin assumptions. Resolve material gaps or obtain documented risk acceptance before approval. Protect revenue and margin. Review revenue forecasts, contingency usage, fixed-fee burn rates, milestone progress, and delivered versus bid margin weekly. Drive scope control and corrective action before financial exposure grows. Lead Services Delivery Strategy reviews. Own portfolio assessments and recommendations in SDS reviews. Clearly explain red and yellow engagements, customer and financial exposure, recovery progress, and decisions needed from leadership. Build executive customer confidence. Develop trusted relationships with executive sponsors and technology, finance, and program leaders. Align delivery to mission and business outcomes, communicate risks directly, and guide difficult decisions. Lead escalations through resolution. Serve as the primary portfolio-level escalation point. Mobilize cross-functional leaders, establish recovery plans, and hold action owners accountable. Govern High Watch engagements with defined decision paths and exit criteria. Drive resource strategy. Partner with Delivery Engagement Leads and resource management to secure the agreed staffing mix, address fulfillment gaps, and prioritize competing demand. Escal

为了获得最佳的候选人体验，请在12个月内最多申请3个职位，以确保您没有重复投递。职位类别 客户成功 职位详情 关于Salesforce Salesforce是排名第一的AI CRM，人类与智能体携手推动客户成功。在这里，雄心与行动相遇。技术与信任相遇。创新不是流行语——它是一种生活方式。我们所熟知的工作世界正在改变，我们正在寻找Trailblazers，他们热衷于通过AI改善商业和世界，推动创新，并将Salesforce的核心价值观置于一切的核心。准备好在引领智能体时代劳动力转型的公司提升您的职业生涯了吗？您来对地方了！Agentforce是AI的未来，而您是Salesforce的未来。组合交付负责人（PDL）是Salesforce Professional Services交付账户管理（DAM）职能中的高级个人贡献者，支持公共部门运营单元内的非营利和非政府组织（NGO）市场。PDL负责一组既定组合的付费 engagements 和已批准投资承诺的交付健康、财务绩效和高管客户关系。他们确保Salesforce所承诺的内容能够按照约定的利润率进行人员配置、交付，并对照明确的客户成果进行衡量。PDL与销售、解决方案、交付和资源管理部门协作，在合同执行前验证交易，尽早识别风险，在交付面临风险时推动恢复，并将成功交付与长期账户增长联系起来。他们了解使命驱动型组织，在这些组织中，资金限制、利益相关者期望和项目影响力塑造交付决策。PDL通过影响力领导，设定组合优先级，并让跨职能负责人对决策和纠正措施负责。Engagement团队负责日常项目执行；PDL负责组合监督和干预。该角色将大约50%的时间分配给直接客户参与，50%分配给组合治理、财务监督和资源战略。25%的利用率目标包含在整体分配中。您的影响力 掌控组合健康。维护每个engagement的准确、前瞻性视图。识别新兴风险，质疑缺乏支持的状态评估，并推动纠正措施，明确负责人、截止日期和可衡量的结果。确保交易准备好交付。在既定审批治理中负责Level 3交付签核。验证客户成果、范围、成功标准、估算、依赖关系、人员配置组合和利润率假设。在批准前解决重大差距或获得有记录的风险接受。保护收入和利润率。每周审查收入预测、应急使用、固定费用消耗率、里程碑进展以及交付与投标利润率。在财务风险扩大之前推动范围控制和纠正措施。领导Services Delivery Strategy审查。在SDS审查中负责组合评估和建议。清晰解释红色和黄色engagements、客户和财务风险、恢复进展以及领导层所需的决策。建立高管客户信心。与高管发起人以及技术、财务和项目负责人建立可信赖的关系。使交付与使命和业务成果保持一致，直接沟通风险，并引导困难决策。领导升级直至解决。担任主要的组合级升级点。动员跨职能领导者，制定恢复计划，并让行动负责人负责。以明确的决策路径和退出标准治理High Watch engagements。推动资源战略。与Delivery Engagement Leads和资源管理部门合作，确保约定的人员配置组合，解决 fulfillment 差距，并优先处理竞争性需求。Escal

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