Sr Software Engineer, AI Agent Platform

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Company Overview At Motorola Solutions , we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Aperçu de l’entreprise Chez Motorola Solutions , nous pensons que tout commence par nos employés. Nous sommes une communauté mondiale soudée, unie par la volonté incessante de contribuer à la sécurité des personnes partout dans le monde. Nous concevons et connectons des technologies qui contribuent à protéger les personnes, les biens et les infrastructures. Nos solutions favorisent la collaboration essentielle pour améliorer la sécurité des populations, des écoles, des hôpitaux, des entreprises et, finalement, des nations. Connectez-vous à une carrière qui compte et aidez-nous à bâtir un avenir plus sûr. Department Overview Hyper, a Motorola Solutions Company, a leader in conversational, agentic AI designed to reduce the burden on understaffed public safety answering points (PSAPs) by handling non-emergency calls. It is revolutionizing emergency response systems through cutting-edge AI technologies. Our first product is reducing 911 wait times by alleviating administrative work from highly trained 911 telecommunicators. Job Description We’re looking for a Sr Software Engineer to set technical direction for the AI Agent Platform team behind Hyper’s emergency response products ( Motorola Solutions announced that it acquired Hyper on April 9, 2026). You’ll be a senior technical leader responsible for the architecture of our most critical systems. You’ll shape long-term technical strategy, mentor engineers across the team, and own the toughest cross-cutting problems — from real-time AI pipelines and telephony to backend infrastructure and product surfaces. We expect engineers to use AI agents in their own work. But because this is mission-critical software, humans still own quality, judgment, and what ships — and as a Sr Engineer, you set the bar for what “good” looks like. What You’ll Do Lead the design and operation of real-time voice AI systems that support human 911 telecommunicators at scale. Identify and solve the hardest problems in our stack: low-latency audio, streaming, telephony, LLM orchestration, and human-in-the-loop AI workflows. Drive engineering excellence across reliability, availability, security, and performance — defining the standards the team operates by. Partner with product, design, and operations leadership to translate ambiguous customer and operational problems into technical strategy. Mentor engineers; raise the floor and the ceiling of the team’s technical work through reviews, design feedback, and pairing. Build and evolve evaluation, testing, and observability frameworks for AI-assisted systems. Lead incident response and post-incident reviews; own runbook quality and on-call health for the systems the team is responsible for. Represent engineering in conversations with public safety customers, partners, and Motorola Solutions stakeholders when deep technical credibility is required. You Might Be a Fit If You have production software engineering experience, with a clear track record of technical leadership. You’ve designed, shipped, and operated large, complex systems in high-stakes domains You are comfortable working across backend, infrastructure, AI pipelines, and product surfaces. You can turn ambiguous product or operational problems into clear technical plans for the team. You use AI tools daily, but you set the standard for how your team uses them responsibly — speed without compromising quality. You raise the engineering bar around tests, observability, code review, security, and clean abstrac

公司概况 在Motorola Solutions，我们相信一切始于我们的员工。我们是一个紧密团结的全球社区，共同致力于帮助各地的人们更加安全。我们构建并连接技术，以帮助保护人员、财产和场所。我们的解决方案促进协作，这对于更安全的社区、更安全的学校、更安全的医院、更安全的企业，乃至更安全的国家至关重要。加入一份有意义的职业，帮助我们建设更安全的未来。 部门概况 Hyper是Motorola Solutions旗下公司，是对话式、代理式AI领域的领导者，旨在通过处理非紧急呼叫来减轻人手不足的公共安全应答点（PSAP）的负担。它正在通过前沿AI技术革新应急响应系统。我们的首个产品通过减轻高度训练的911电信话务员的行政工作来减少911等待时间。 职位描述 我们正在寻找一名Sr Software Engineer，为Hyper应急响应产品背后的AI Agent Platform团队设定技术方向（Motorola Solutions于2026年4月9日宣布收购Hyper）。您将担任高级技术负责人，负责我们最关键系统的架构。您将制定长期技术战略，指导团队中的工程师，并负责最困难的跨领域问题——从实时AI管线和telephony到后端基础设施和产品界面。我们期望工程师在自己的工作中使用AI agents。但由于这是任务关键型软件，人类仍然负责质量、判断以及最终交付的内容——作为Sr Engineer，您要为“优秀”设定标准。 您将做什么 领导支持人类911电信话务员大规模工作的实时语音AI系统的设计与运营。 识别并解决我们技术栈中最困难的问题：低延迟音频、流式传输、telephony、LLM orchestration以及human-in-the-loop AI工作流。 推动可靠性、可用性、安全性和性能方面的工程卓越——定义团队遵循的标准。 与产品、设计和运营领导层合作，将模糊的客户和运营问题转化为技术战略。 指导工程师；通过评审、设计反馈和结对提升团队技术工作的下限和上限。 为AI辅助系统构建并演进评估、测试和可观测性框架。 领导事件响应和事后复盘；负责团队所负责系统的runbook质量和on-call健康度。 在需要深厚技术可信度时，代表工程团队与公共安全客户、合作伙伴和Motorola Solutions利益相关者沟通。 如果您符合以下条件，您可能适合 您具有生产软件工程经验，并有明确的技术领导记录。 您曾在高风险领域设计、交付并运营大型复杂系统。 您能够自如地跨后端、基础设施、AI管线和产品界面工作。 您能够将模糊的产品或运营问题转化为团队清晰的技术计划。 您每天使用AI工具，但您为团队如何负责任地使用它们设定标准——在不牺牲质量的前提下提升速度。 您围绕测试、可观测性、代码评审、安全性和清晰的抽象提升工程标准。

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