Customer Success Manager

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Crossing Minds is the smartest platform powering perceptive recommendations that drive online discovery and engagement. Founded and led by world-renowned AI pioneers and powered by the latest advances in deep learning, Crossing Minds instantly delivers precise, session-based recommendations that don’t infringe on or jeopardize customer privacy. Our team is currently based in San Francisco, Toronto, Paris with more offices to come! You'd be joining our team of world-leading AI experts, alongside co-founders Alexandre Robicquet, and Dr. Emile Contal. We built the company out of Stanford's AI research labs, and already have a great bench of customers using our platform. Recommendations have the opportunity to disrupt online experiences like search did for the internet and we’d love the opportunity to talk to you about being a key part of building our future. _____ What you will do: Build deep, trusted relationships with key contacts and executives at our customer's companies. Review ongoing customer campaigns and provide strategic guidance to customers. Successfully onboard and deploy new customers by working closely with the engineering team. Be a trusted advisor and subject matter expert on the Crossing Minds product and best practices in personalization for our customers. Work closely with sales, product, engineering, and marketing to ensure that our customer's needs are met. Be responsible for the output of these relationships: KPIs impact, revenue, product enhancements, etc. Ability to balance a constant flow of short-term projects while looking ahead for “what’s next” for our customers. Be the voice of the customers and provide customer feedback internally to stakeholders. Identify, sell, upsell, enable, and manage opportunities with our customers. What you should have: At least 5 years of enterprise SAAS customer success, experience A thoughtful and empathetic approach when dealing with customers and internal stakeholders An analytical mindset focused on uncovering opportunities for customers. An understanding of the AI software landscape. Ability to work with a diverse range of customers, who each have their own vision and measure of success. Ability to manage projects, roadmaps, and onboarding with engineers and product teams. Preferred: Experience working with international customers in a past role. US Benefits: 75% coverage on Medical, Dental, and Vision insurance 100% coverage on Basic Life! Employer-matched 401(k) 20-day PTO 9-days of paid holiday Company shutdown from 12/24 - 01/01 Professional education opportunities The Crossing Minds team prides itself on our team culture and values. Our differences are valued, and our authenticity is celebrated. We are committed to nurturing an environment of mutual respect where equal employment opportunities are available to all. Originally posted on Himalayas

Crossing Minds 是最智能的平台，为感知推荐提供动力，推动在线发现和互动。由世界知名的 AI 先驱创立并领导，依托深度学习的最新进展，Crossing Minds 即时提供精准的、基于会话的推荐，不会侵犯或危及客户隐私。我们的团队目前位于旧金山、多伦多、巴黎，未来还会有更多办公室！你将加入我们由世界领先 AI 专家组成的团队，与联合创始人 Alexandre Robicquet 和 Dr. Emile Contal 并肩工作。我们在斯坦福的 AI 研究实验室创立了这家公司，并且已经拥有一批优秀的客户正在使用我们的平台。推荐有机会像搜索对互联网那样颠覆在线体验，我们很希望有机会与你聊聊，成为我们构建未来的关键一员。_____ 你将做什么：与客户公司的关键联系人和高管建立深厚、可信的关系。审查正在进行的客户活动，并为客户提供战略指导。与工程团队紧密合作，成功引导和新部署新客户。成为 Crossing Minds 产品以及个性化最佳实践的可信顾问和主题专家，为我们的客户服务。与销售、产品、工程和营销紧密合作，确保满足客户需求。负责这些关系的产出：KPI 影响、收入、产品增强等。能够在持续不断的短期项目流中保持平衡，同时展望客户的“下一步”。成为客户的声音，并在内部向利益相关者提供客户反馈。识别、销售、追加销售、赋能并管理与我们客户的机会。你应该具备：至少 5 年企业 SAAS 客户成功经验。在与客户和内部利益相关者打交道时，具备周到且富有同理心的方法。以分析性思维为重点，善于发现客户机会。了解 AI 软件格局。能够与多元化的客户合作，每个客户都有自己的愿景和成功衡量标准。能够与工程师和产品团队一起管理项目、路线图和 onboarding。优先：有在过往职位中与国际客户合作的经验。美国福利：医疗、牙科和视力保险 75% 覆盖。基本人寿保险 100% 覆盖！雇主匹配的 401(k)。20 天带薪休假。9 天带薪假期。公司于 12/24 - 01/01 停工。职业发展教育机会。Crossing Minds 团队以我们的团队文化和价值观为荣。我们珍视差异，庆祝真实。我们致力于营造一个相互尊重的环境，让所有人都享有平等的就业机会。最初发布于 Himalayas

⚑ 岗位信息收录自公开招聘页（Himalayas），以雇主官网为准