Utility Billing Specialist

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Since 2003, Entrata has evolved from a visionary, student-led startup into a global leader in AI-driven property management technology. Today, we power the industry's most essential operating system, serving owners and residents worldwide through a comprehensive suite of intelligent leasing, payment, and communication tools powered by cutting-edge AI. With a proven track record of sustained growth and a global team of more than 2,200 employees, we offer the rare combination of established stability and high-velocity innovation. Recognized by the Silicon Slopes Hall of Fame and the Utah Business Fast 50, Entrata fosters a culture of radical transparency and entrepreneurial energy. At Entrata , we create an environment where different perspectives are valued and respected. Those perspectives challenge assumptions, strengthen our decisions, and raise the bar as we reshape the global living experience through AI-powered solutions. The Utility Billing Specialist provides utility billing services for multifamily housing clients by managing an assigned portfolio of properties, preparing resident utility charges, and supporting client and resident billing needs. This role develops expertise in utility billing operations while ensuring accurate, timely, and high-quality billing services. This is a full-time role (40 hours per week) requiring availability during fixed shift hours from Monday through Friday, 8:00 AM – 5:00 PM. Because this position is remote, candidates must have a quiet, dedicated home workspace free from interruptions during scheduled hours. Responsibilities: Manage an assigned portfolio of multifamily housing properties Complete monthly resident utility billing activities in accordance with department procedures and KPIs Communicate directly with clients regarding billing requirements, approvals, and billing-related questions through email and phone. Respond to resident inquiries regarding utility charges and billing activity through email and phone Coordinate with internal teams to gather information and resolve billing issues Review billing information for accuracy and identify discrepancies requiring escalation Essential Functions Review billing information and documentation for accuracy and completeness Maintain assigned portfolio deadlines and performance expectations Resolve routine billing issues and escalate complex concerns as appropriate Ability to prioritize tasks effectively by meeting deadlines and managing workload efficiently Maintain professional interaction with internal and external stakeholders Ability to work in a fast-paced and high-stress environment Minimum Qualifications: Strong written and verbal communication skills Excellent attention to detail and organizational abilities Analytical problem-solving and critical-thinking skills Ability to manage multiple priorities and deadlines Proficiency with Microsoft Excel and Microsoft Office applications Education and Experience Requirements 1–2 years of experience in a customer service role Experience working in a deadline-driven environment Experience in Microsoft Excel and Microsoft Office applications / Google Suite AI Operational Fluency AI Integration: Proactively leverages company-approved GenAI tools to automate routine tasks and accelerate high-value deliverables. Strategic Oversight: Functions as the "Human-in-the-Loop," taking full accountability for auditing AI outputs for factual accuracy, brand alignment, and the removal of hallucinations. Data Governance: Adheres strictly to AI security protocols, ensuring no proprietary or Personally Identifiable Information (PII) data is exposed to unauthorized models. Prompt Competency: Demonstrates the ability to craft clear, context-rich prompts to achieve consistent, high-quality results across various business domains. Benefits: Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance. Comprehensive medi

自2003年以来，Entrata已从一家富有远见的学生主导初创企业，发展成为AI驱动物业管理技术的全球领导者。如今，我们为行业最核心的操作系统提供动力，通过由前沿AI驱动的智能租赁、支付和通信工具综合套件，为全球业主和居民提供服务。凭借持续增长的可靠记录和超过2，200名员工的全球团队，我们提供既有稳定性又有高速创新的罕见组合。Entrata获得Silicon Slopes Hall of Fame和Utah Business Fast 50的认可，培育了一种彻底透明和创业精神的文化。在Entrata，我们营造一个不同观点被重视和尊重的环境。这些观点挑战假设，强化我们的决策，并在我们通过AI驱动解决方案重塑全球居住体验的过程中提高标准。公用事业计费专员通过管理指定的物业组合、准备居民公用事业费用并支持客户和居民的计费需求，为多户住宅客户提供公用事业计费服务。该角色培养公用事业计费运营方面的专业知识，同时确保准确、及时和高质量的计费服务。这是一个全职角色（每周40小时），需要在周一至周五上午8：00至下午5：00的固定班次时间内到岗。由于该职位是远程的，候选人必须拥有安静、专用的家庭工作空间，在预定时间内不受干扰。职责：管理指定的多户住宅物业组合按照部门程序和KPI完成每月居民公用事业计费活动通过电子邮件和电话就计费要求、审批和计费相关问题与客户直接沟通。通过电子邮件和电话回复居民关于公用事业费用和计费活动的询问与内部团队协调收集信息并解决计费问题审查计费信息的准确性并识别需要升级的差异基本职能审查计费信息和文档的准确性和完整性维护指定组合的截止日期和绩效期望解决常规计费问题并酌情升级复杂问题能够通过满足截止日期和高效管理工作量来有效确定任务优先级与内部和外部利益相关者保持专业互动能够在快节奏和高压力环境中工作最低资格：较强的书面和口头沟通能力出色的注重细节和组织能力分析性解决问题和批判性思维能力能够管理多个优先事项和截止日期熟练使用Microsoft Excel和Microsoft Office应用程序教育和经验要求1–2年客户服务角色经验在有截止日期驱动的环境中工作的经验使用Microsoft Excel和Microsoft Office应用程序/Google Suite的经验AI运营流畅性AI集成：主动利用公司批准的GenAI工具来自动化常规任务并加速高价值交付成果。战略监督：作为“Human-in-the-Loop”运作，对审计AI输出的 factual accuracy、品牌一致性和消除幻觉承担全部责任。数据治理：严格遵守AI安全协议，确保没有专有或个人可识别信息（PII）数据暴露给未经授权的模型。提示能力：展示能够 craft 清晰、上下文丰富的提示，以在各个业务领域实现一致、高质量的结果。福利：灵活透明的文化，提供远程和混合工作选项，慷慨的假期时间，以及频繁的公司充电日以实现工作与生活平衡。综合医

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