Technology Solutions Consultant, DEX Specialist - (Remote, USA)

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TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization. We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact? Help customers realize measurable value from their TeamViewer ONE investment by connecting presales business value insights with post sales adoption, success planning, and demonstrated business outcomes. The Technology Solutions Consultant serves as the bridge between Value Engineering and Customer Success, ensuring that expected business outcomes identified during the sales process are translated into actionable success plans, adoption strategies, and value realization activities. The role helps customers improve productivity, strengthen business resilience, and progress toward autonomous IT operations through effective use of TeamViewer ONE solutions, integrations, and subscriptions. Partner with Value Engineers to review Business Value Assessments (BVAs), validate assumptions, and translate expected outcomes into measurable customer success plans. Convert customer objectives, value hypotheses, and expected benefits into documented success metrics, milestones, and adoption targets. Track progress toward agreed outcomes and identify opportunities to improve customer value realization. Review Business Value Realization (BVR) evidence and recommend actions to address adoption, utilization, or value realization gaps. Own and govern formal sales-to-post-sales handoffs, ensuring customer objectives, use cases, stakeholders, success measures, risks, and value assumptions are accurately documented and accepted. Establish clear accountability, ownership, and success criteria across customer-facing teams. Ensure continuity between presales commitments and post sales execution. Provide consulting guidance focused on Digital Employee Experience (DEX), automation, integrations, operational maturity, and DEXOps best practices. Advise customers on maximizing adoption and utilization across purchased TeamViewer ONE capabilities. Help customers align platform capabilities with operational goals and desired business outcomes. Support customers in progressing from reactive support models toward more proactive and autonomous IT operations. Partner with Sales, Solution Engineering, Value Engineering, Customer Success Managers, Technical Account Managers, Support, and Account Managers. Facilitate alignment between business objectives, technical capabilities, adoption activities, and value realization efforts. Enable customer-facing teams with guidance on success planning, value realization, and DEXOps methodologies. Improve handoff standards, success planning frameworks, value realization methodologies, and reporting practices. Develop and maintain reusable tools, templates, and governance processes that support consistent customer outcomes. Identify and share best practices across teams to improve customer adoption and demonstrated value. Technical Operational Expertise Understanding of IT operations, Digital Employee Experience (DEX), endpoint management, automation, integrations, and business resilience. Experience working with enterprise SaaS platforms and subscription-based software solutions. Knowledge of operational maturity frameworks and technology adoption practices. TeamViewer ONE or other DEX platform experience is preferred. Consulting Customer Engagement Experience leading discovery workshops and translating bus

TeamViewer提供领先的数字工作场所平台，将人员与技术连接起来——赋能、改进和自动化数字化流程，让工作更高效。我们的软件解决方案利用AI的力量，塑造数字化的未来。我们相信，多元化的团队和强大的公司文化是我们产品和技术的成功关键，全球数亿用户和约645,000名来自各行各业的客户都依赖这些产品和技术。我们在全球拥有超过1,900名员工，珍视每个人带来的独特视角和才华，并营造一个让新想法蓬勃发展的动态工作环境。你准备好加入我们的团队并产生影响了吗？通过将售前业务价值洞察与售后采用、成功规划和已展示的业务成果相连接，帮助客户从他们的TeamViewer ONE投资中实现可衡量的价值。技术解决方案顾问充当价值工程与客户成功之间的桥梁，确保在销售过程中确定的预期业务成果转化为可执行的成功计划、采用策略和价值实现活动。该角色通过有效使用TeamViewer ONE解决方案、集成和订阅，帮助客户提高生产力、增强业务韧性，并向自主IT运营迈进。与价值工程师合作，审查业务价值评估（BVA），验证假设，并将预期成果转化为可衡量的客户成功计划。将客户目标、价值假设和预期收益转化为有文档记录的成功指标、里程碑和采用目标。跟踪朝着约定成果的进展，并识别改善客户价值实现的机会。审查业务价值实现（BVR）证据，并建议采取行动以解决采用、利用率或价值实现方面的差距。拥有并治理正式的销售到售后交接，确保客户目标、用例、利益相关者、成功衡量标准、风险和价值假设被准确记录并接受。在面向客户的团队之间建立明确的问责制、所有权和成功标准。确保售前承诺与售后执行之间的连续性。提供专注于数字员工体验（DEX）、自动化、集成、运营成熟度和DEXOps最佳实践的咨询指导。建议客户在已购买的TeamViewer ONE能力中最大化采用和利用率。帮助客户将平台能力与运营目标和期望的业务成果对齐。支持客户从被动支持模式向更主动和自主的IT运营迈进。与销售、解决方案工程、价值工程、客户成功经理、技术客户经理、支持和客户经理合作。促进业务目标、技术能力、采用活动和价值实现工作之间的对齐。为面向客户的团队提供关于成功规划、价值实现和DEXOps方法的指导。改进交接标准、成功规划框架、价值实现方法和报告实践。开发和维护可复用的工具、模板和治理流程，以支持一致的客户成果。识别并在团队之间分享最佳实践，以改善客户采用和已展示的价值。技术运营专长：了解IT运营、数字员工体验（DEX）、终端管理、自动化、集成和业务韧性。具有企业SaaS平台和基于订阅的软件解决方案的工作经验。了解运营成熟度框架和技术采用实践。优先考虑具有TeamViewer ONE或其他DEX平台经验者。咨询客户参与：具有领导发现研讨会的经验，并能够将业务

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