Collections Specialist 12 Month Contract

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About Kaseya Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success. Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide. Founded in 2000, Kaseya was built by builders - and we're still building. We look for people who create rather than wait, who see a hard problem and lean in, and who treat challenges as raw material. At Kaseya , everyone plays a role in shaping the future of IT: whether you're in engineering, product, sales, marketing, customer support, or operations, your work helps protect, defend, and optimize IT environments across the globe. We're building teams that grow, perform, and make an impact. If you're driven by the itch to make things better - a product, a process, a career - you'll fit right in. At Kaseya , we don't just raise the bar. We build it. Job Summary We are seeking a motivated and experienced Collections Specialist to join our high-performing collections team. This is an exciting opportunity to be part of a team that consistently delivers results and sets the standard for collections excellence. The Collections Specialist will play a key role in managing and recovering outstanding debts owed to the company, while working closely with internal stakeholders across Billing, Sales, and Customer Success to drive outcomes. The ideal candidate brings strong communication and negotiation skills, a collaborative mindset, and a customer-centric approach to debt collection. Roles Responsibilities Initiate contact with customers who have outstanding balances to negotiate and collect payments. Communicate with customers via phone, email, or written correspondence to discuss payment options and resolve outstanding issues. Build and maintain strong relationships with internal stakeholders — including Sales, Finance, Billing and Customer Success teams — to align on account strategies, resolve disputes efficiently, and ensure a joined-up approach to collections. Maintain accurate and up-to-date records of customer interactions, payment arrangements, and any other relevant information. Negotiate payment arrangements with customers while considering the company's policies and financial goals. Address and resolve customer inquiries or disputes related to billing, payments, and account discrepancies. Prepare and send collection letters, statements, and other necessary documentation to customers. Ensure compliance with relevant debt collection laws and regulations to avoid legal issues. Generate and analyse reports on the status of outstanding debts, collection efforts, and other relevant metrics. Provide excellent customer service while being firm and persistent in the collection process. Required Qualifications Minimum 2 years’ experience in collections execution Experience utilising collection tools (GetPaid or similar) Clear experience in the fundamentals of a collection process: calls, emails, escalations, dispute management documentation Preferred Qualifications Demonstrated ability to collaborate cross-functionally and influence internal stakeholders to drive results Strong customer relationship skills (internal and external) High energy, positive attitude, and a team-first mentality — someone who thrives in a results-driven, high-performing environment Proven ability to manage a book of business spanning larger accounts down to medium/small size accounts, with strong strategies to secure cash Comfortable with call/contact metrics and financial operational metrics (Cash, Aged AR, 90+, dispute identification resolution

关于Kaseya Kaseya是领先的AI驱动IT管理和网络安全软件提供商，服务于全球托管服务提供商（MSP）和内部IT组织。我们的综合平台帮助组织高效地管理、保护和自动化其IT环境，推动运营效率和长期业务成功。在全球领先软件投资机构Insight Partners的支持下，Kaseya实现了持续两位数增长，并不断扩展其全球版图。如今，Kaseya为20多个国家的客户提供支持，管理全球超过1500万个终端。Kaseya成立于2000年，由建设者创建——我们仍在建设。我们寻找的是创造而非等待的人，是看到难题就迎难而上的人，是将挑战视为原材料的人。在Kaseya，每个人都参与塑造IT的未来：无论你身处工程、产品、销售、市场营销、客户支持还是运营部门，你的工作都在帮助保护、捍卫和优化全球IT环境。我们正在打造能够成长、高效执行并创造影响力的团队。如果你内心有一种让事情变得更好的冲动——一个产品、一个流程、一段职业生涯——你会非常适合这里。在Kaseya，我们不只是提高标准。我们建设标准。 职位概述 我们正在寻找一位积极主动且经验丰富的催收专员加入我们高绩效的催收团队。这是一个激动人心的机会，加入一个持续交付成果并树立催收卓越标准的团队。催收专员将在管理和回收公司未偿债务方面发挥关键作用，同时与账单、销售和客户成功部门的内部利益相关者紧密合作以推动成果。理想的候选人具备出色的沟通和谈判能力、协作思维，以及以客户为中心的债务催收方式。 角色职责 主动联系有未偿余额的客户，协商并催收款项。通过电话、电子邮件或书面信函与客户沟通，讨论付款方案并解决未决问题。建立并维护与内部利益相关者——包括销售、财务、账单和客户成功团队——的牢固关系，以统一账户策略、高效解决争议，并确保催收工作的协同推进。维护准确且最新的客户互动、付款安排及任何其他相关信息的记录。在考虑公司政策和财务目标的前提下与客户协商付款安排。处理并解决客户关于账单、付款和账户差异的咨询或争议。准备并向客户发送催收信函、对账单及其他必要文件。确保遵守相关债务催收法律法规，避免法律问题。生成并分析关于未偿债务状况、催收工作及其他相关指标的报告。在催收过程中保持坚定和坚持不懈，同时提供卓越的客户服务。 必备资格 至少2年催收执行经验 有使用催收工具（GetPaid或类似工具）的经验 在催收流程基本要素方面有清晰的经验：电话、电子邮件、升级、争议管理文档 优先资格 展示出跨职能协作并影响内部利益相关者以推动成果的能力 强大的客户关系技能（内部和外部） 高能量、积极态度和团队优先的心态——能在结果驱动的高绩效环境中茁壮成长的人 proven ability to manage a book of business spanning larger accounts down to medium/small size accounts, with strong strategies to secure cash 熟悉电话/联系指标和财务运营指标（现金、账龄应收、90天以上、争议识别解决）

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