Lead Support Engineer

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About Dynamo AI At Dynamo AI , we empower large-scale enterprises to navigate AI risks and operationalize agentic and generative technologies. Our comprehensive platform—comprising DynamoEval, DynamoGuard, and AgentWarden—provides auditable safety guardrails, automated red-teaming, hallucination identification, and continuous monitoring. This enables security-conscious and regulated firms to deploy AI with certainty while adhering to global standards. About the Role We are looking for a Lead Support Engineer based in India to oversee B2B customer deployments. This role demands constant vigilance, rapid triage, and hands-on diagnostic troubleshooting across UI, APIs, infrastructure, and ML models—resolving incidents directly via run books and escalating to FDE, SRE, or Engineering only for platform-level code or infrastructure fixes. Key Responsibilities Serve as the first line of technical support and triage for B2B Customer, with a high level of ownership and responsiveness. Quickly investigate incoming issues and determine the likely source — ML/model behavior, service outages, backend/API integration, network/connectivity, infrastructure/environment configuration, or deployment/dependency problems. Perform sufficient technical diagnosis before escalating, ensuring FDEs and engineering teams receive clear context, logs, reproduction steps, and an initial assessment. Engage and coordinate with FDEs when an issue requires deeper investigation or remediation, and monitor deployment health to proactively flag potential issues. Maintain clear documentation of incidents, root causes, resolutions, and recurring problems; provide timely, professional communication to B2B Customer stakeholders throughout. Develop and build tools dashboards required for staying on top of Support SLO. Develop a deep understanding of B2B Customer's Dynamo deployment, infrastructure, integrations, and operating environment. What We're Looking For 5–9 years of experience in technical/production support, with strong troubleshooting across applications, APIs, backend systems, networking, infrastructure, and ML systems. Ability to distinguish ML/model failures from traditional software/infrastructure failures, and to isolate problems via logs, APIs, service health, and configuration review. Strong understanding of production environments and incident management. Clear and complete client-facing communication for high-priority incidents. High sense of urgency, ownership, and accountability; comfortable driving issues to resolution across FDE, Engineering, Product, and ML teams. Willingness to become deeply embedded in and fully focused on the B2B Customer account. Originally posted on Himalayas

关于 Dynamo AI 在 Dynamo AI，我们赋能大型企业应对 AI 风险，并将 agentic 和生成式技术投入运营。我们的综合平台——包括 DynamoEval、DynamoGuard 和 AgentWarden——提供可审计的安全护栏、自动化红队测试、幻觉识别和持续监控。这使注重安全且受监管的企业能够有把握地部署 AI，同时遵守全球标准。 关于该职位 我们正在寻找一名驻印度的 Lead Support Engineer，负责监督 B2B 客户部署。该职位要求持续警惕、快速分诊，以及跨 UI、API、基础设施和 ML 模型进行动手诊断排障——通过 run book 直接解决事件，仅在平台级代码或基础设施修复时升级至 FDE、SRE 或 Engineering。 主要职责 作为 B2B 客户的第一线技术支持和分诊，具备高度的责任心和响应能力。 快速调查 incoming 问题并确定可能的来源——ML/模型行为、服务中断、后端/API 集成、网络/连通性、基础设施/环境配置，或部署/依赖问题。 在升级前进行充分的技术诊断，确保 FDE 和工程团队收到清晰的上下文、日志、复现步骤和初步评估。 当问题需要更深入调查或修复时，与 FDE 进行接触和协调，并监控部署健康状况以主动标记潜在问题。 维护事件、根因、解决方案和反复出现问题的清晰文档；全程向 B2B 客户利益相关者提供及时、专业的沟通。 开发和构建用于掌握 Support SLO 所需的工具仪表板。 深入理解 B2B 客户的 Dynamo 部署、基础设施、集成和运行环境。 我们正在寻找 5–9 年技术/生产支持经验，具备跨应用、API、后端系统、网络、基础设施和 ML 系统的强大排障能力。 能够区分 ML/模型故障与传统软件/基础设施故障，并能够通过日志、API、服务健康状况和配置审查来隔离问题。 对生产环境和事件管理有深入理解。 针对高优先级事件具备清晰完整的客户面沟通能力。 具有高度的紧迫感、责任心和问责意识；能够自如地推动问题在 FDE、Engineering、Product 和 ML 团队之间得到解决。 愿意深度融入并完全专注于 B2B 客户账户。 原发布于 Himalayas

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