Technical Support Engineer (Edge Network)
🛡 岗位真实性核验
Ghost Job 检测🔒 公司官网拦截自动核验——不代表岗位失效，请直接访问申请页
信号由后台自动核验生成，仅供参考；判断权在你。设计案：GHOST-JOB-P1
你的职责：通过聊天、电子邮件以及偶尔的电话（英语）处理客户和内部用户的请求。提供关于我们Edge Network产品和服务的咨询。进行技术诊断以解决问题，收集有关客户和用户事件的信息，并在需要时升级至更高级别的技术支持。根据内部文档处理复杂的技术问题，并在考虑对客户业务运营影响的情况下提供及时有效的解决方案。识别技术问题中的模式和趋势，并……
职位描述 · 原文
Your Responsibilities: Handle customer and internal user requests via chat, email, and occasionally phone calls in English. Provide consultations regarding our products and services in Edge Network. Conduct technical diagnostics to resolve issues, gather information about customer and user incidents, and escalate to higher levels of technical support if needed. Address complex technical issues and provide timely, effective solutions while considering the impact on customers' business operations, based on internal documentation. Identify patterns and trends in technical issues and suggest improvements to prevent reoccurrences, sharing knowledge and expertise with other team members to enhance overall support capabilities. We Expect you to Have: 1+ year of Technical Support experience English level B2 or higher Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute) Good understanding of hardware and software diagnostics (reading logs, etc.) Solid experience with CDN Solid hands-on experience with Linux and API Knowledge of monitoring tools such as Grafana, Kibana Good customer advocacy and soft skills Strong problem-solving abilities Quick learner, organized, and a team player Responsible, polite, and optimistic with strong communication skills Able to explain complex concepts clearly and simply Skilled at prioritizing tasks Nice to have: Experience with SQL Work Schedule: You will work in Monday-Friday schedule, from 9AM till 6PM local time, including a 1-hour break. What We Offer: We value our employees and offer a benefits package designed to support your health, well-being, and professional growth throughout your journey at Gcore : Competitive salary Flexible working hours Remote, hybrid, or office work options depending on your role Work from anywhere in the world for up to 45 days per year Private medical insurance for you and your family* 5 additional vacation days* Additional fully paid sick leave days* Allowance for significant life events and birthdays Language classes Modern office space with free snacks, drink and entertainment options* Team sports activities* *Please be aware that this benefit may vary depending on your country. About the Company Gcore is an international cloud and edge leader in providing first-class web performance, content delivery, and security. Headquartered in Luxembourg, with offices around the world, the company provides its solutions to global leaders in numerous industries. Millions of people worldwide use apps and play games based on our infrastructure and services: we are trusted by World of Tanks, Albion Online, Avast, Photon, Unity, Sandbox Interactive, and others. Equal Opportunity Employer We provide equal opportunity to all applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity, gender expression, national origin, disability, or any other legally protected characteristics. The world’s digital experiences run on something invisible: the infrastructure and software that keep them fast, reliable, and secure. At Gcore , you’ll help design and deliver that foundation for an AI-driven world. We’re a global provider of infrastructure and software solutions for AI, cloud, network, and security, powering everything from real-time communication and streaming to enterprise AI and secure web applications. With 210+ edge locations, 50+ cloud regions, and thousands of GPUs , your work here can reach users and businesses across the globe. You’ll collaborate with leading technology partners such as Intel, NVIDIA, Dell, and Equinix , and work on platforms that power digital products used around the world. Our vision is simple: to connect the world to AI, anywhere, anytime. Want to work on technology that goes beyond a single product or industry? Join a global team of 550+ professionals building infrastructure and software that supports the entire digital ecosystem. Originally posted on Himalayas
公司 · Company
—
⚑ 岗位信息收录自公开招聘页（Himalayas），以雇主官网为准