Operations Specialist - HR Services for KSA

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Who We Are - AstroLabs , the Gulf’s Leading Business Expansion Platform AstroLabs is the Gulf's leading business expansion platform. We support the expansion of high-growth businesses in Saudi Arabia and UAE, developing strategic industries through partnerships with government and private sector organizations. We’ve taken care of the market entry of 1,500+ companies in the region, enabled 1,500 companies through our sector-leading programs, and have built an active Community of 10,000+ market leaders in KSA and UAE. AstroLabs offers a range of Business Growth Solutions for companies we’ve set up and for companies already operating in the market, including coworking and office spaces, community and network access, Post Setup services such as HR and GRO, and recruitment. Who You Are We are seeking a detail-oriented and driven HR PRO Specialist who excels at executing HR, PRO, and GRO services with precision, speed, and compliance. You thrive behind the scenes, ensuring our clients’ businesses run seamlessly by managing government platforms, processing essential documentation, and maintaining accuracy across systems. You are meticulous, proactive, and take pride in operational excellence, ensuring every task, update, and process contributes to AstroLabs ’ promise of quality delivery and reliability. This is a non-client-facing role, ideal for individuals passionate about perfecting execution, mastering systems, and ensuring every service is delivered with excellence and consistency. In This Role You Will Manage Service Delivery Operational Excellence Execute HR, PRO, and GRO services for clients such as visa processing, employee registration, insurance issuance, certificate renewals, and residency management. Maintain exceptional accuracy and timeliness in all assigned tasks and services. Keep all systems and trackers (ClickUp, internal CRMs, Excel sheets, etc.) updated with at least 95% accuracy. Execute services through government platforms such as QIWA, GOSI, Muqeem, and Mudad, ensuring compliance and operational efficiency. Liaise with government entities (MISA, MC, MOFA, Chamber of Commerce, etc.) online and in person when required. Maintain and enhance documentation, SOPs, and process checklists to ensure consistency, efficiency, and scalability. Systems Discipline Reporting Log working hours in relevant tracking systems and maintain an optimal utilization rate. Ensure all deliverables and updates are recorded systematically for reporting and compliance purposes. Problem Solving, Adaptability Innovation Troubleshoot operational bottlenecks or delays and coordinate solutions within your scope of work. Stay updated on evolving regulations and adapt workflows accordingly. Approach challenges with curiosity, accountability, and a solutions-oriented mindset. Collaboration, Integrity Growth Share learnings and updates with peers to foster a culture of continuous improvement. Participate in internal trainings to strengthen technical knowledge and professional maturity. Uphold AstroLabs ’ standards of integrity and professionalism in all interactions with internal teams and external partners. Operational Experience Strong understanding of HR, PRO, and GRO processes in Saudi Arabia. Skilled in using government portals such as QIWA, GOSI, Mudad, Muqeem, and similar systems. Excellent attention to detail, organization, and time management. Proficiency in Microsoft Office (especially Excel) and CRM tools. Strong written and verbal communication skills in Arabic and English. Requirements Experience in HR, PRO, and GRO processes, preferable for KSA. Knowledge in using government portals such as QIWA, GOSI, Mudad, Muqeem, and similar systems is a plus. Excellent attention to detail, organization, and time management. Proficiency in Microsoft Office (especially Excel) and CRM tools. Strong written and verbal communication skills in Arabic and English. Proven ability to manage multiple requests while maintaining quality and compliance. A pr

我们是谁——AstroLabs，海湾地区领先的业务拓展平台

AstroLabs是海湾地区领先的业务拓展平台。我们支持高增长企业进入沙特阿拉伯和阿联酋市场，通过与政府和私营部门组织合作，推动战略产业的发展。我们已协助该地区1,500多家公司完成市场准入，通过行业领先的项目赋能了1,500家企业，并在沙特和阿联酋建立了由10,000多名市场领袖组成的活跃社区。AstroLabs为已注册公司和已在市场运营的公司提供一系列业务增长解决方案，包括联合办公和办公空间、社区和网络资源、Post Setup服务（如HR和GRO）以及招聘服务。

你是谁

我们正在寻找一位注重细节、积极主动的HR PRO专员，能够以精准、高效和合规的方式执行HR、PRO和GRO服务。你在幕后默默耕耘，通过管理政府平台、处理必要文件和维护系统准确性，确保客户业务无缝运转。你细致入微、主动进取，以卓越运营为傲，确保每一项任务、每一次更新和每一个流程都体现AstroLabs对高质量交付和可靠性的承诺。这是一个非客户对接岗位，非常适合热衷于完善执行、精通系统并确保每项服务都以卓越和一致性交付的人。

在这个岗位上，你将

管理服务交付

卓越运营

为客户执行HR、PRO和GRO服务，如签证办理、员工注册、保险签发、证书续期和居留管理。
在所有分配的任务和服务中保持卓越的准确性和及时性。
确保所有系统和跟踪工具（ClickUp、内部CRM、Excel表格等）的更新准确率至少达到95%。
通过QIWA、GOSI、Muqeem和Mudad等政府平台执行服务，确保合规和运营效率。
在需要时通过线上和线下方式与政府机构（MISA、MC、MOFA、商会等）联络。
维护和完善文档、SOP和流程清单，以确保一致性、效率和可扩展性。

系统纪律

报告

在相关跟踪系统中记录工作时间，保持最佳利用率。
确保所有交付成果和更新被系统化记录，以便报告和合规之用。

问题解决、适应性与创新

排查运营瓶颈或延误，在工作范围内协调解决方案。
持续关注法规变化并相应调整工作流程。
以好奇心、责任心和解决方案导向的思维应对挑战。

协作、诚信与成长

与同事分享学习和更新，培养持续改进的文化。
参加内部培训，增强技术知识和职业成熟度。
在与内部团队和外部合作伙伴的所有互动中，秉持AstroLabs的诚信和专业标准。

运营经验

深入了解沙特阿拉伯的HR、PRO和GRO流程。
熟练使用QIWA、GOSI、Mudad、Muqeem等政府门户及类似系统。
出色的细节关注能力、组织能力和时间管理能力。
熟练使用Microsoft Office（尤其是Excel）和CRM工具。
出色的阿拉伯语和英语书面及口头沟通能力。

要求

具有HR、PRO和GRO流程经验，沙特阿拉伯经验优先。
具有使用QIWA、GOSI、Mudad、Muqeem等政府门户及类似系统的知识者优先。
出色的细节关注能力、组织能力和时间管理能力。
熟练使用Microsoft Office（尤其是Excel）和CRM工具。
出色的阿拉伯语和英语书面及口头沟通能力。
具备在保持质量和合规的同时管理多项请求的 proven 能力。
一

⚑ 岗位信息收录自公开招聘页（Himalayas），以雇主官网为准