Cloud Operations Engineer

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About Us: MCCi is a premier provider of intelligent business process automation solutions and a trusted partner to over 2,000 organizations across state and local government, education, and select commercial entities throughout North America. Through our JustFOIA and JustMeetings platforms, and as the world's largest Laserfiche solution provider, we prioritize client delight. Our solutions suite and commitment to client delight enable us to positively impact the lives of our clients and those they serve. About the role We are seeking a Cloud Operations Engineer to join the team. While the position supports broader cloud operations responsibilities, its primary focus is Site Reliability Engineering (SRE) for JustFOIA, our SaaS platform used by government agencies to receive, track, and fulfill public records requests. This hands-on role is responsible for improving JustFOIA’s reliability, availability, performance, and operational maturity. The role will use observability, automation, and disciplined incident-management practices to identify problems early, restore service quickly, prevent recurring failures, and reduce repetitive operational work. This position will work closely with the JustFOIA development team while contributing to deployment automation, infrastructure improvements, and the platform’s evolving DevOps practices. The role may also support other MCCi SaaS solutions as the Cloud Operations team’s responsibilities evolve. The anticipated focus of the position is approximately: ·70% Site Reliability Engineering: Monitoring, incident response, root cause analysis, reliability improvements, automation, and operational ownership ·20% DevOps: CI/CD, Infrastructure as Code (IaC), and deployment improvements ·10% Architecture: Design collaboration, reliability guidance, and scalability recommendations What you'll do Monitoring and Observability Build and maintain monitoring, alerting, dashboards, logging, and operational reporting across application, database, and infrastructure tiers. Proactively analyze logs, metrics, traces, and service-health indicators to identify emerging and recurring issues. Improve operational visibility while increasing alert quality and reducing noise. Reliability and Incident Management Improve platform reliability, availability, performance, scalability, and maintainability. Participate in the on-call rotation and lead incident triage, troubleshooting, escalation, and service restoration. Isolate production issues across application, IIS/.NET, SQL Server, network, and cloud-platform components. Lead blameless post-incident reviews, complete root cause analyses, and drive corrective actions to completion. Cloud Operations and Automation Operate and improve Azure and Azure Government environments. Develop automation that reduces repetitive work, human error, and configuration inconsistency. Maintain and enhance Infrastructure-as-Code, configuration management, deployment, and operational tooling. Support CI/CD pipelines and application release processes. Performance and Resilience Identify performance bottlenecks, capacity risks, and scalability limitations. Help define and track service-level indicators and objectives, error budgets, or equivalent reliability measures. Support backup validation, disaster recovery, failover testing, capacity planning, and operational readiness reviews. Security and Operational Excellence Support vulnerability remediation, operational security controls, and compliance initiatives. Create and maintain runbooks, troubleshooting guides, recovery procedures, and operational documentation. Partner with development teams to improve application reliability, observability, and supportability. What you'll need to be successful Required Six or more years of overall IT experience. Three or more years performing site reliability engineering for production SaaS workloads in a public cloud, with direct responsibility for their availability and performance. Adjacent experie

关于我们：MCCi是智能业务流程自动化解决方案的领先提供商，也是北美州和地方政府、教育机构及部分商业实体中超过2，000家组织值得信赖的合作伙伴。通过我们的JustFOIA和JustMeetings平台，以及作为全球最大的Laserfiche解决方案提供商，我们以客户满意为先。我们的解决方案套件和对客户满意的承诺使我们能够积极影响客户及其所服务人群的生活。关于该职位我们正在寻求一名Cloud Operations Engineer加入团队。虽然该职位支持更广泛的云运营职责，但其主要重点是JustFOIA的Site Reliability Engineering（SRE），JustFOIA是我们的SaaS平台，供政府机构用于接收、跟踪和完成公共记录请求。这一实操型职位负责提升JustFOIA的可靠性、可用性、性能和运营成熟度。该职位将利用可观测性、自动化和规范的事件管理实践来及早发现问题、快速恢复服务、防止重复故障，并减少重复性运营工作。该职位将与JustFOIA开发团队密切合作，同时为部署自动化、基础设施改进和平台不断演进的DevOps实践做出贡献。随着Cloud Operations团队职责的演变，该职位也可能支持其他MCCi SaaS解决方案。该职位的预期重点大致为：·70% Site Reliability Engineering：监控、事件响应、根本原因分析、可靠性改进、自动化和运营所有权·20% DevOps：CI/CD、Infrastructure as Code（IaC）和部署改进·10% 架构：设计协作、可靠性指导 and 可扩展性建议你将做什么监控与可观测性在应用、数据库和基础设施层级构建并维护监控、告警、仪表板、日志记录和运营报告。主动分析日志、指标、追踪和服务健康指标，以识别新出现和反复发生的问题。提升运营可见性，同时提高告警质量并减少噪声。可靠性与事件管理提升平台可靠性、可用性、性能、可扩展性和可维护性。参与on-call轮值，并主导事件分类、故障排除、升级和服务恢复。隔离应用、IIS/.NET、SQL Server、网络和云平台组件中的生产问题。主导无责事后复盘，完成根本原因分析，并推动纠正措施直至完成。云运营与自动化运营并改进Azure和Azure Government环境。开发自动化，以减少重复工作、人为错误和配置不一致。维护并增强Infrastructure-as-Code、配置管理、部署和运营工具。支持CI/CD流水线和应用发布流程。性能与韧性识别性能瓶颈、容量风险和可扩展性限制。帮助定义并跟踪服务级别指标和目标、错误预算或同等可靠性衡量指标。支持备份验证、灾难恢复、故障转移测试、容量规划和运营准备审查。安全与运营卓越支持漏洞修复、运营安全控制和合规计划。创建并维护runbook、故障排除指南、恢复程序和运营文档。与开发团队合作，提升应用可靠性、可观测性和可支持性。你需要具备什么才能成功必备条件六年或以上整体IT经验。三年或以上在公有云中为生产SaaS工作负载执行site reliability engineering，并直接负责其可用性和性能。相关经验

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