Solutions Engineering Manager

免费注册后解锁"你的匹配分 vs 高分画像"与个人技能缺口。

About MonetizeMore MonetizeMore is a global pioneer in ad technology, optimizing and maximizing ad revenue for over 150,000 websites and apps worldwide. We combine proprietary AI technology with world-class engineering to safeguard publisher setups and drive financial growth. Operating as a 100% remote, culture-first organization, we live by our core values: Integrity, Enterprising, Kaizen, and Collaboration. We offer complete location autonomy, giving you the freedom to choose where and when you work, focusing entirely on the impact you make. About the Role We are seeking an Engineering Manager / Lead for our Forward Deployed Solutions team to lead the evolution of our technical operations. Reporting directly to the Director of Engineering , you will lead a team of solution engineers responsible for client-facing technical solutions, custom implementations, and partner success. This is a true Player-Coach role (50% technical leadership AI strategy / 50% hands-on client architecture). You will be tasked with transforming our frontline technical support into a proactive, high-value Forward Deployed Engineering unit. Instead of managing ticket queues, you will lead the implementation of AI deflection systems , empower your team to solve root cause issues, and serve as the lead technical architect for our strategic enterprise clients in Brazil and globally. Core Responsibilities 1. Strategic Leadership Team Coaching (50%) People Management Evolution : Manage, mentor, and upskill a team of solutions engineers, evolving team culture from reactive ticket resolution to proactive partner solutions architecture. AI Workflows Deflection Automation : Design, build, and maintain internal AI-driven tools, automated deflection workflows, and self-serve technical documentation to systematically eliminate low-tier, repetitive queries. Partner Success Health Metrics : Take accountability for partner technical health, monitoring revenue performance, deployment success, and technical SLAs across partner accounts. 2. Hands-On Forward Deployed Engineering (50%) Brazilian Market Technical Lead : Serve as the primary technical partner for high-value clients in Brazil. Lead complex technical integrations, architectural reviews, and troubleshooting sessions fluently in Portuguese. When feasible solve custom technical issues on the fly Advanced Solutions Custom Code : Dive into JavaScript, APIs, network requests, and ad server configs to build custom solutions, resolve edge-case integrations, and prevent publisher downtime. Engineering Product Feedback Loop : Partner directly with the Director of Engineering and internal product teams to convert recurring partner pain points into long-term product features and architectural enhancements. Who You Are The Player-Coach Leader : You have 5+ years of software/solutions engineering experience, including 1–2+ years as a technical lead, team lead, or engineering manager who enjoys mentoring others. AI-Forward Builder : You don't just use AI; you build with it. You have practical experience building or configuring workflow automation, LLM API integrations, or automated knowledge loops to streamline technical operations. Bilingual Communicator : Native or fluent spoken and written Portuguese (to lead Brazilian client accounts) and fluent English (to collaborate with engineering leadership and global teams). Web Ad-Tech Engineer : Proficient in front-end web technologies (JavaScript ES6+, HTML/CSS, REST APIs, HTTP protocols) and Chrome DevTools debugging. Hands-on experience with Google Ad Manager (GAM), Prebid.js, Header Bidding, or SDK integrations is highly preferred. Partner-Obsessed : You measure success by the commercial and technical growth of your partners, not just ticket volume. What We Offer Competitive Compensation : USD-denominated contract (PJ) with competitive base pay and performance incentives tied to partner success. True Autonomy : Work from anywhere in Brazil with a schedule built around impac

关于MonetizeMore MonetizeMore是广告技术领域的全球先驱，为全球超过150,000个网站和应用优化并最大化广告收入。我们将专有AI技术与世界级工程能力相结合，保障发布商配置安全并推动财务增长。作为一家100%远程、文化优先的组织，我们秉持核心价值观：诚信、进取、持续改善和协作。我们提供完全的地点自主权，让您自由选择工作地点和时间，完全专注于您所创造的影响。 关于该职位 我们正在为Forward Deployed Solutions团队寻找一位工程经理/负责人，引领我们技术运营的演进。您将直接向工程总监汇报，带领一支解决方案工程师团队，负责面向客户的技术解决方案、定制实施和合作伙伴成功。这是一个真正的Player-Coach角色（50%技术领导AI战略/50%亲力亲为的客户架构）。您将负责将我们的前线技术支持转变为主动式、高价值的Forward Deployed Engineering单元。您不再管理工单队列，而是领导AI分流系统的实施，赋能团队解决根本性问题，并担任我们在巴西及全球战略企业客户的首席技术架构师。 核心职责 1. 战略领导与团队辅导（50%） 人员管理演进：管理、指导并提升解决方案工程师团队的能力，推动团队文化从被动式工单处理演进为主动式合作伙伴解决方案架构。 AI工作流分流自动化：设计、构建并维护内部AI驱动工具、自动化分流工作流和自助式技术文档，系统性地消除低层级、重复性查询。 合作伙伴成功健康指标：对合作伙伴的技术健康负责，监控合作伙伴账户的收入表现、部署成功和技术SLA。 2. 亲力亲为的Forward Deployed Engineering（50%） 巴西市场技术负责人：担任巴西高价值客户的主要技术合作伙伴。以流利的葡萄牙语主导复杂技术集成、架构评审和故障排查会议。在可行的情况下即时解决定制技术问题。 高级解决方案定制代码：深入JavaScript、API、网络请求和广告服务器配置，构建定制解决方案、解决边缘案例集成问题并防止发布商停机。 工程产品反馈闭环：与工程总监和内部产品团队直接合作，将反复出现的合作伙伴痛点转化为长期产品功能和架构增强。 关于您 Player-Coach领导者：您拥有5年以上软件/解决方案工程经验，包括1-2年以上担任技术负责人、团队负责人或工程经理并乐于指导他人的经历。 AI前瞻构建者：您不仅使用AI，还用AI构建。您拥有构建或配置工作流自动化、LLM API集成或自动化知识闭环以简化技术运营的实践经验。 双语沟通者：母语或流利的葡萄牙语口语和书面能力（以领导巴西客户账户）以及流利的英语（以与工程领导层和全球团队协作）。 Web广告技术工程师：精通前端Web技术（JavaScript ES6+、HTML/CSS、REST API、HTTP协议）和Chrome DevTools调试。具有Google Ad Manager（GAM）、Prebid.js、Header Bidding或SDK集成实践经验者高度优先。 合作伙伴至上：您以合作伙伴的商业和技术增长来衡量成功，而不仅仅是工单数量。 我们提供 有竞争力的薪酬：以USD计价的合同（PJ），具有竞争力的基本工资和与合作伙伴成功挂钩的绩效激励。 真正的自主权：在巴西任何地方工作，日程围绕影响力构建

⚑ 岗位信息收录自公开招聘页（Himalayas），以雇主官网为准