CX Intelligence Production Specialist

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Work Set-up : Remote/WAH Equipment Provision: Equipment Provided Schedule: 8PM - 5AM MNL, M-F Job Summary:TheCX Intelligence Production Specialistis responsible for coordinating, producing, and managing Signal Reports and related client intelligence deliverables. This role executes standardized AI-assisted reporting workflows, compiles operational and account inputs into client-ready reports, manages report production timelines, and supports cross-functional review and approval processes to ensure high-quality and consistent deliverables across the portfolio. What does a day in the life of aCX Intelligence Production Specialistlook like? Execute standardized Signal Report production workflows using approved AI skill libraries and reporting methodologies Compile operational metrics, account data, and supporting intelligence inputs into structured client deliverables Coordinate with CX Intelligence, Project Management, and Business Transformation stakeholders to gather required report input and maintain production timelines Manage multiple reports simultaneously while tracking production status, review stages, dependencies, and delivery deadlines Prepare draft reports for analytical review and incorporate approved revisions and feedback into final deliverables Apply formatting, layout, quality control, and presentation standards to finalize reports prior to client delivery Coordinate routing and approval workflows with project managers, account managers, and leadership stakeholders Maintain organized tracking of reporting queues, production schedules, approvals, and deliverable status updates Identify workflow blockers, production risks, or missing inputs and escalate issues appropriately Support continuous improvement initiatives related to reporting workflows, AI-assisted production processes, and deliverable consistency Collaborate with cross-functional teams to support reporting operations, client deliverables, and transformation initiatives Adhere to company policies and procedures Meet or exceed performance targets for related KPIs Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules Collaborate with other departments as needed Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times Perform other duties as assigned What are the required qualifications of aCX Intelligence Production Specialist? Proven experience designing high-impact presentations in Google Slides and leveraging Claude (or advanced AI tools) to optimize writing, research, and content production workflows. Ability to translate complex data into narrative-driven Google Slides decks, focusing on intuitive layout and flow to tell a compelling story. Experience managing and enforcing master templates across collaborative teams to ensure visual and structural consistency when multiple authors contribute to a single deliverable. Proven track record of structuring and delivering content-heavy documents from the initial brief through to final production. Experience using AI tools within a writing or content production workflow, including the ability to identify limitations and course-correct outputs. Strong developmental editing skills, with the ability to audit, refine, and quality-check AI-generated drafts of diagnostic or technical reports. Demonstrated ability to manage, prioritize, and deliver multiple complex deliverables simultaneously under tight deadlines. A disciplined personal quality-check process to ensure all deliverables are flawless before submission to clients or senior reviewers. Deep understanding of how to leverage CX intelligence in a consulting or operational transformation context to deliver actionable recommendations rather than just interesting data points. Experience collaborating with analysts, consultants, and subject matter experts to integrate diverse inputs while maintaining a single, coherent voice and h

工作安排：远程/居家办公 设备提供：提供设备 工作时间：马尼拉时间晚上8点至凌晨5点，周一至周五 职位摘要：CX Intelligence Production Specialist负责协调、制作和管理Signal Reports及相关客户情报交付物。该角色执行标准化的AI辅助报告工作流程，将运营和账户输入汇编为客户就绪的报告，管理报告制作时间线，并支持跨职能审查和审批流程，以确保整个产品组合中交付物的高质量和一致性。 CX Intelligence Production Specialist的日常工作是什么样的？ 使用经批准的AI技能库和报告方法执行标准化的Signal Report制作工作流程 将运营指标、账户数据和支持性情报输入汇编为结构化的客户交付物 与CX Intelligence、项目管理和业务转型利益相关者协调，收集所需的报告输入并维护制作时间线 同时管理多份报告，跟踪制作状态、审查阶段、依赖关系和交付截止日期 准备报告草稿以供分析审查，并将经批准的修订和反馈纳入最终交付物 应用格式、布局、质量控制和演示标准，在客户交付前最终确定报告 与项目经理、客户经理和领导层利益相关者协调路由和审批工作流程 维护报告队列、制作计划、审批和交付物状态更新的有序跟踪 识别工作流程障碍、制作风险或缺失输入，并适当升级问题 支持与报告工作流程、AI辅助制作流程和交付物一致性相关的持续改进计划 与跨职能团队合作，支持报告运营、客户交付物和转型计划 遵守公司政策和程序 达到或超过相关KPI的绩效目标 通过参加培训计划和持续学习模块，不断提高对产品、服务和流程的了解 根据需要与其他部门合作 始终对客户和同事保持积极、共情和專業的态度 执行分配的其他职责 CX Intelligence Production Specialist的必备资格是什么？ 具有设计和制作高影响力Google Slides演示文稿的成熟经验，并善于利用Claude（或高级AI工具）优化写作、研究和内容制作工作流程。 能够将复杂数据转化为叙事驱动的Google Slides演示文稿，注重直观的布局和流畅性以讲述引人入胜的故事。 具有在协作团队中管理和执行主模板的经验，确保多位作者为单一交付物贡献内容时保持视觉和结构一致性。 具有从初始简报一直到最终制作，构建和交付内容密集型文档的成熟记录。 具有在写作或内容制作工作流程中使用AI工具的经验，包括识别局限性并纠正输出的能力。 强大的开发性编辑技能，能够审核、完善和质量检查AI生成的诊断或技术报告草稿。 具有在紧迫截止日期下同时管理、优先处理和交付多个复杂交付物的证明能力。 严谨的个人质量检查流程，确保所有交付物在提交给客户或高级审查者之前完美无瑕。 深入理解如何在咨询或运营转型背景下利用CX情报，提供可操作的建议，而不仅仅是有趣的数据点。 具有与分析师、顾问和主题专家合作的经验，整合多样化输入，同时保持单一、连贯的声音和h

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