Salesforce Engagement Manager

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Why NeuraFlash , Part of Accenture: At NeuraFlash , Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, AWS, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash , Part of Accenture, was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space. Be part of the NeuraFlash , Part of Accenture journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, NeuraFlash , Part of Accenture is the place for you. AS AN ENGAGEMENT MANAGER, YOU WILL HAVE THE OPPORTUNITY TO: Develop, own and manage customer relationship, from a delivery perspective, across the NeuraFlash , Part of Accenture portfolio ensuring seamless execution for clients Provide oversight on project teams to ensure successful delivery using a hands-on approach, providing direction, guidance and oversight to the project teams. This could include serving as an escalation point, ensuring compliance and quality delivery, client satisfaction, and driving project or program direction from a product ownership standpoint Act as a “thought leader” for our customers, helping them drive outcomes while continuously identifying areas of further transformation Participate in customer sales cycles focusing on developing rapport with prospect, understanding scope, estimates and staffing needs. In addition, collaborate with the Sales organization to build account growth and expansion plans Smoothly transition customers from the sales process to project delivery. This includes: SOW reviews, defining project roles and responsibilities for kick off, and facilitating kick off and client onboarding In collaboration with Neuraflash, Part of Accenture's operations/staffing team and BU leadership, ensure the appropriate project team is staffed and defined while managing and mitigating staffing risks Actively drive and participate in internal initiatives that can include driving innovation in the areas of solution delivery capabilities, enterprise delivery methodology, and reusable assets Contribute to NeuraFlash , Part of Accenture at a leadership level, be an advocate of our brand, and help NeuraFlash , Part of Accenture grow and scale Travel up to 25% for customer projects and company events QUALIFICATIONS: ​​ 10+ years of consulting experience with a strong blend of solution architecture, pre-sales advisory, and client-facing leadership across iterative software development initiatives 5+ years leading complex customer engagements or solution workstreams of 15+ team members, with direct accountability for solution strategy, technical direction, and stakeholder alignment 5+ years of experience architecting, selling, and delivering Salesforce or AWS solutions , with the ability to clearly explain platform capabilities, tradeoffs, implementation considerations, and roadmap options across Salesforce clouds and/or AWS services Deep expertise in Contac

为什么选择NeuraFlash，Accenture旗下公司：在NeuraFlash，Accenture旗下公司，我们正通过AI和Agentforce等突破性技术重新定义商业的未来。作为AI、AWS和Salesforce创新领域值得信赖的领导者，我们打造智能解决方案——整合Salesforce Einstein、Service Cloud Voice、Amazon Connect、Agentforce等——以革新工作流程、提升客户体验并交付切实成果。从对话式AI到预测分析，我们通过前沿的定制化策略赋能组织在持续演变的数字格局中保持领先。我们自豪地正在创造生成式AI和AI代理的未来。Salesforce已推出Agentforce，而NeuraFlash，Accenture旗下公司，被选为发布前私人测试版的唯一合作伙伴。发布后，我们获得了Salesforce Agentforce #1合作伙伴的殊荣，进一步巩固了我们作为这一变革性领域先驱的角色。加入NeuraFlash，Accenture旗下公司的旅程，帮助塑造下一波AI驱动的转型。在这里，您将与开拓性专家合作，他们热衷于突破边界并利用Agentforce等技术创造有影响力的客户成果。无论您是在开发先进的AI驱动机器人、简化业务运营，还是使用最新的生成式AI技术构建解决方案，您的工作都将在规模上推动创新。如果您准备好在AI领域留下印记，NeuraFlash，Accenture旗下公司就是您的理想之地。作为ENGAGEMENT MANAGER，您将有机会：从交付角度开发、拥有和管理客户关系，覆盖NeuraFlash，Accenture旗下公司的产品组合，确保为客户无缝执行。以亲力亲为的方式监督项目团队以确保成功交付，为项目团队提供方向、指导和监督。这可能包括作为升级点、确保合规和质量交付、客户满意度，以及从产品所有权角度推动项目或计划方向。作为客户的“思想领袖”，帮助他们推动成果，同时持续识别进一步转型的领域。参与客户销售周期，专注于与潜在客户建立融洽关系、理解范围、估算和人员配置需求。此外，与销售组织协作制定账户增长和扩展计划。将客户从销售流程平稳过渡到项目交付。这包括：SOW审查、为启动会定义项目角色和职责，以及促进启动会和客户入职。与NeuraFlash，Accenture旗下公司的运营/人员配置团队和BU领导层协作，确保配备和定义合适的项目团队，同时管理和降低人员配置风险。积极推动和参与内部倡议，这些倡议可包括推动解决方案交付能力、企业交付方法论和可复用资产方面的创新。在领导层面为NeuraFlash，Accenture旗下公司做出贡献，成为我们品牌的倡导者，帮助NeuraFlash，Accenture旗下公司成长和扩展。为客户项目和公司活动出差最多25%。资格要求：10年以上咨询经验，在迭代软件开发计划中具备解决方案架构、售前咨询和面向客户的领导力的强大组合。5年以上领导复杂客户 engagement 或15人以上团队成员解决方案工作流的经验，直接负责解决方案战略、技术方向和利益相关者对齐。5年以上架构、销售和交付Salesforce或AWS解决方案的经验，能够清晰解释平台能力、权衡、实施考虑因素以及跨Salesforce云和/或AWS服务的路线图选项。在Contac方面拥有深厚专业知识

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